At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description:
As a Tier 2 Technical Support Engineer Intern, you will play a key role in the Support Engineering Team at myKaarma, working to resolve complex customer issues and ensure platform reliability and product stability. You will be responsible for identifying the root causes of issues and recommending a workaround also collaborating closely with the Engineering and Product teams for solving higher priority issues to achieve quicker resolution and higher customer satisfaction. This role offers the chance to work with a talented team and develop expertise in coding and debugging abilities, deepen your expertise in automotive SaaS and technical support operations.

How to Stand Out:
Here's a scenario to illustrate the innovative approach we value:

Q:  "Our core product was originally designed 10 years ago and is being redesigned. What steps would you take to ensure a successful redesign?" 

We'd love to hear something like this…

A: “I’d start by understanding what users struggle with the most — digging into support tickets, feedback, and how the product’s used day-to-day. Then I’d work with the product and engineering teams to make sure we’re fixing what really matters. I’d also suggest rolling changes out gradually, testing as we go, and using what we’ve learned from past issues to avoid repeat mistakes. That way, the redesign actually helps people and doesn’t just look new.”

This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty.

Key Responsibilities: 

• Diagnose tickets escalated by Tier 1 using but not limited to following avenues: scrutinizing application logs, analyzing business data and crawling through code.
• Collaboration with the Engineering team for solving higher priority issues, understanding implementation of new features or architecture changes to better support corresponding tickets.
• Collaboration with Product teams for higher priority issues as well as customer suggestions.
• Contribute to building internal software.

Required Skills and Qualifications:

• Proficiency in writing and understanding SQL queries, ability to read and analyze code, strong debugging and problem-solving skills.
• Strong understanding of any one object oriented language.
• Quick learner and willing to dive into new technologies and contexts.

Nice to Have Skills & Qualifications 

• Competency in writing code in Java.
• Familiarity with SQL and NoSQL databases.
• Exposure to microservices architecture, Spring Boot, and RESTful APIs.
• Experience with debugging tools, Postman, and tools like Jira for ticket tracking.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, life, and disability benefits.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite.

The stipend for this role is INR 50K per month, reflecting our dedication to competitive industry compensation.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.