Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

As the Head of Public Relations and Communications, you will conceptualize and strategically execute external and internal engagement activities. You will be responsible for managing all day-to-day PR activities, including a variety of high-visibility press, influencer and editorial programs designed to drive awareness, engagement and brand equity. This is a hands-on role in which you will work closely with senior leadership to advise, influence and prepare both internal and external communications, ensuring information flows in a timely and effective manner.

What you'll be doing:

• Direct and implement an integrated strategic external relations approach to support and advance the business strategy
• Support senior leadership in the planning and execution of activities to foster mutually beneficial relationships with internal and external stakeholders so that our interactions are strategic, coordinated and consistent
• Draft written content such as press releases for mass media or company website
• Liaise with the media and handle requests for interviews, statements, etc.
• Coordinate and prepare Neo team members for public appearances and events
• Proactively identify challenges and emerging issues and build issues management and incident response plan be executed as needed
• Collaborate with our People Team to develop and execute innovative internal communication strategies, ensuring timely flow of information and amplification of culture
• Assist in communication of strategies or messages from senior leadership
• Ensure all communication is cohesive with the brand image

Who we are looking for:

• University degree in communications, government relations, and/or media relations
• 7+ years of experience in communication for external and internal communication, particularly with written communication
• Experience advising and preparing senior leaders for external and internal communications
• Ability to work well under pressure and creatively solve problems

Working at Neo:

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities. 

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with us:

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.