Join us to build a more rewarding financial future for all Canadians 

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. 

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail 
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers 
• 10K+ retail partners

The Role

We are looking for an energetic, creative, and organized Social Community Engagement Manager to lead our online community efforts. This person will be the voice of the brand, fostering positive interactions, growing community loyalty, and helping drive engagement across all major social platforms and community channels.

What you'll be doing:

• Manage and grow our social media and online community presence across platforms (Instagram, Facebook, LinkedIn, TikTok, X/Twitter, Reddit, Discord, etc.)
• Engage daily with our audiences: respond to comments, DMs, reviews, and mentions in a timely, professional, and personable way.
• Develop and implement strategies to increase community engagement, brand loyalty, and audience growth.
• Monitor and report on sentiment, trends, and engagement metrics; use insights to improve strategy.
• Collaborate with marketing, content, customer service, and product teams to ensure consistent messaging and timely communication.
• Organize and execute community events, campaigns, AMAs (Ask Me Anything), and virtual meetups.
• Identify and build relationships with brand advocates, influencers, and key community members.
• Manage community crisis situations thoughtfully and diplomatically.
• Stay current on social media trends, emerging platforms, and best practices.

Who we are looking for:

• 5+ years experience in social media management, community management, or a similar role.
• Strong communication skills, both written and verbal, with a knack for crafting engaging, brand-appropriate responses.
• Deep understanding of social media platforms, content trends, and community dynamics.
• Proficiency in using social media management and listening tools (e.g., Sprout Social, Hootsuite, Buffer, Brandwatch).
• Ability to manage multiple platforms and projects simultaneously.
• Creative thinking and problem-solving skills.
• Strong empathy, patience, and customer-first attitude.
• Experience managing online communities (such as Discord, Reddit, Facebook Groups) is a big plus.
• Bonus: Familiarity with content creation (photo, video, basic graphic design).

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success. 

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.