Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

As a Content Designer, you will create thoughtful and impactful content that facilitates understanding and engagement within our products. Reporting to our Lead, Content Design, you will be working with a to implement and evolve the content strategy at Neo.

What you'll be doing:

• Collaborate at both strategic and operational levels with Product, Design, and UX Research teams
• Write interface content, microcopy, emails, push notifications, SMS, and other content for the digital product suite to drive action, engagement, and understanding
• Assist in evolving our content guide and strategy
• Develop the UX Writing practice at Neo, building innovative and effective guidelines, best practices, and tools
• Implement long-term strategies that allow content to scale
• Work collaboratively with our Data & Analytics and UX Research teams to shape and validate your work
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various demographics, reimagining products so that they're effective for a range of audiences
• Collaborate with Product Design, Product Management, Product Marketing, Creative Design & Content, and other stakeholders to bring a sense of delight and purpose to our in-product content
• Work with Legal, Localization, and Support to ensure our products are appropriately and responsibly launched
• Change context quickly and easily, working with various products and teams

Who we are looking for:

• Bachelor's degree or equivalent experience
• 2+ years of Content Design, UX Writing, or related experience writing content for digital products
• A portfolio of samples that demonstrate your skill and efficacy as a writer

Working at Neo:

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities. 

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with us:

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.