About Nest DC

Nest DC delivers a best-in-class, residential property management service. We are a mission-based, justice-oriented company that puts people and place first. We measure our profit in impact; excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation.

Tending to homes and the people in them is our privilege. Our clients count on us to care for their investments, reduce risk, and reduce burden. We are partners and proxies for our clients. To succeed, our organizational design and systems must support a frictionless relationship. From technology to training, communications culture, and marketing, Nest DC is designed to be profitable, reputable, and impactful at once.

Classification:    Full-time, non-exempt

Company:          Nest DC

Location:            87 Florida Avenue, NW and Portfolio Properties

Hourly Pay:        Depends on experience, $30-$35/hour

Office Hours:     Monday – Friday 8:30am-5:30pm, evening, weekend and holiday shifts as needed

Working in a team environment, our Maintenance Technician will be an energetic self-starter and a customer service expert and troubleshooting wiz.  This person will provide support for Nest DC property management tenants and owners as well as help with our own portfolio of properties. The goal is to provide high quality maintenance service to ensure the long-term preservation of real estate investment value for owners, while exceeding client and company expectations.

Specific tasks related to the Maintenance Technician position may include but are not limited to the following:

• Performs routine and extensive preventative maintenance and repair
• Perform preventive maintenance, such as semi-annual property safety walk-throughs
• Diagnoses, performs, and bills for all approved repairs in a timely manner
• Responsible for hitting performance markers each month and contributing to teams overall goal
• Uses the software tool to note the condition of each space within the house and flags any areas of concern, paying special attention to safety concerns
• Support for the maintenance department such as trips to the hardware store, dropping lockboxes, picking up and dropping off keys, meeting techs at our properties, etc.
• Manage regular property needs, such as landscaping and seasonal preventative maintenance
• Ability to handle maintenance emergencies
• Interaction with various clients, tenants, contractors and retailers either in-person, by phone and/or email
• Update maintenance tickets and complete work that is needed in one trip if possible
• Preform major and minor repairs in homes and condos of varying ages (100 years old to brand new construction)
• Ability to track property expenses and bill appropriately (i.e. maintenance supplies, appliances, and parts)
• Knowledge of DC and the ability to spend most of the day driving around the city
• 90-95% in the field

 Model Nest DC Mission + Core Values

• Be a team player
• Commit to doing the best and being the best
• Play a key role in positioning Nest DC as THE BEST management company locally and globally 
• Provide Support the team in managing emergency situations or urgent issues
• Have fun!

 QUALIFICATIONS

Education and Experience

• Trade certifications are a plus!
• 5+ years experience in home maintenance, residential property management, and/or construction required
• Experience with general maintenance services preferred, including plumbing, electric, painting, drywall, general troubleshooting, and leak investigations
• High school diploma or equivalent preferred

Knowledge, Skills and Abilities

• Superior customer service skills, including the ability to manage difficult clients
• Strong attention to detail
• Superior organization, time management, and problem solving skills
• Ability to work independently, is self-directive and detail-oriented
• Ability to manage multiple projects simultaneously, with the ability to send updates on each project daily to the supervisor
• Successful in high paced, ever changing work environment
• Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing
• Ability to recognize systemic problems and offer solutions to enhance and improve current systems
• Ability to be on-call and respond to emergencies as they arise
• Ability to work a flexible schedule to include weekends, evenings and holidays if needed
• Able to work indoors and outdoors, able to lift 75lbs+
• Proficiency in email and google suite
• Strong interpersonal skills
• Knowledge or ability to learn Apple systems, computers, and iPads
• Ability to quickly learn property management software and tools
• Must provide own transportation
• Must have valid driver's license