Core Values, Nest DC

Nest DC delivers a best-in-class, residential property management service. We are a mission-based, justice-oriented company that puts people and place first. We measure our profit in impact; excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation.

Tending to homes and the people in them is our privilege. Our clients count on us to care for their investments, reduce risk, and reduce burden. We are partners and proxies for our clients. To succeed, our organizational design and systems must support a frictionless relationship. From technology to training, communications culture, and marketing, Nest DC is designed to be profitable, reputable, and impactful at once.

Position Overview

The Housing Assistance Coordinator will play a key role in supporting the Leasing Team with many aspects of the leasing flow. Their primary work is to drive a seamless experience for applicants using any form of Housing Assistance (Housing Choice Voucher, Rapid Rehousing, etc.). Per DC Fair Housing Regulation, and because it’s the right thing to do, Nest DC accepts applications from anyone using a Housing Assistance voucher. If an applicant using Housing Assistance passes our standard screening criteria (the same for all applicants), their application will be passed on to the Housing Assistance Coordinator, who will assemble a Tenancy Approval packet for submission to DC Housing Authority (DCHA), the DC Department of Human Services (DHS), or a non-profit entity that may be offering the housing voucher.

The packet is just the first step in securing housing for a family in need. The Coordinator will then need to monitor the progress of the packet, and contact the right individuals to ensure it is moving to the Inspection stage. The Coordinator will travel to the house or condo to meet the inspector on site, and take detailed notes / photos of anything the inspector flags. If the house passes on the first try, then you have exciting news to bring to your applicant! If not, you’ll need to give your notes / pictures to our maintenance team so they can repair the property accordingly.

The Housing Assistance process can be challenging to navigate, which is why we need a coordinator to specialize in it. But the Coordinator will do even more to help the Leasing team fly high! During down time, the Coordinator should be qualifying all leads by phone - introducing themselves and Nest DC, ensuring the the prospect’s criteria align with the property they are interested in, and making them feel welcome from the first interaction. They should also be monitoring the Leasing Team email inbox and assisting with responses when possible. Lastly, the Coordinator may be called on to fill in for showings and/or other field work.

Every day will be different! Learning opportunities and growth potential abound! Join a team that cares about people, homes, teamwork, and success.

Key Responsibilities

Oversee Housing Assistance Processes

• Assembles RFTA (Request for Tenancy Approval) packets using DocuSign
• Contacts case manager and applicant to confirm lease terms, security deposit coverage, etc.
• Contacts property owner for updated documents as needed
• Submits packet to DCHA Portal or case manager, monitors packet progress
• Updating Notion board / Leasing team with packet process
• Meets with DCHA inspectors at property, takes detailed notes and pictures
• Upon a passed inspection, finalizes the Housing Assistance Payment (HAP) contract
• Maintains clear communication between all parties

Leasing Specialist Support

• Qualify all leads by phone - establish the friendly and helpful voice of Nest DC!
• Fill in for showings as needed
• Monitor team email inbox - respond when possible, or flag for Leasing Specialist if necessary
• Answer phone calls

Model Nest Mission + Core Values

• Actively participate as a team member, colleague, and fan of Nest DC
• Commit to doing the best and being the best
• Play a key role in positioning Nest DC as THE BEST management company locally and globally (seriously!)
• Support the team in managing emergency situations or urgent issues (all-hands issues - fire/flood/blood)
• Care about company success and contribution
• Demonstrate pride of work and commitment to learning
• Embrace diversity of team, thought, and ideas
• Maintain an abundance mindset: work toward wins + success
• Have Fun

Essential Functions

• Strong hospitality mindset with customer-first approach
• Excellent project management skills
• Ability to manage up and drive projects to completion
• Strong attention to detail with effective multitasking abilities
• Self-motivated with results-oriented mindset
• Tech-savvy with ability to adapt to new tools