About Nest DC

Nest DC delivers a best-in-class, residential property management service. We are a mission-based, justice-oriented company that puts people and place first. We measure our profit in impact; excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation.

Tending to homes and the people in them is our privilege. Our clients count on us to care for their investments, reduce risk, and reduce burden. We are partners and proxies for our clients. To succeed, our organizational design and systems must support a frictionless relationship. From technology to training, communications culture, and marketing, Nest DC is designed to be profitable, reputable, and impactful at once.

Position Overview

Pay range is $19-$22 per hour PLUS COMMISSION. Target annualized comp with commission is $55k to $75k.

This position manages the leasing process from start to finish for up to 14 properties at a time. Part of what makes Nest DC a great place to work is everyone’s do whatever it takes attitude. A willingness to jump in and help when it is needed goes a long way. We all work for each other here and are very much looking forward to seeing you thrive with the tasks above! As such, the following will be core responsibilities:

Key Responsibilities

Leasing

• Manages the relationship with each individual property owner (up to 15) by updating them twice weekly on listing status, coaching them through the leasing process, recommending changes to price or listing as necessary, and aiding in any negotiations.
• Manages up to 15 unique listings across DC which includes scheduling and conducting showings weekly, monitoring the condition and move-in status, inventorying keys, and ensuring accuracy of listing (amenities, features, etc).
• Maintains a highly responsive presence in emails, phone, and internal messages, responding to clients within 4 hours during the business day
• Shows units with a strategy and plan in order to lease units within our targeted timelines (depending on season). Leasing Specialists average 20-25 hours out in the field for showings and balance remaining administrative duties outside of showings
• Review applications and offer leases to qualified applicants with an expectation of leasing a minimum average of 10 properties per month
• Assists in preparing tenants for their move by answering questions, liaising with any building management, coordinating with internal teams, and ensuring tenants are set up for a best in class experience in their home
• Learns the history of different neighborhoods and their amenities (schools, restaurants, grocery stores, bars, events, etc.) and keeps up with new openings to better represent homes
• Demonstrates expertise of the rental market and landscape to more effectively advise owners on pricing and strategy
• Actively contributes to quarterly team profit and service goals

Operational / Company Responsibilities

• Strong proficiency in fair housing, rental laws, licensure, DC landlord rights, TOPA, code, financial statements, mechanics of a home
• Support and advance reputation-building efforts (on and off-line) (4.0 by June 2025)
• Model excellent customer service results (high touch, empathic engagement, results-oriented management)--A touch of hospitality!!!
• Agility and competence in LeadSimple, Show Mojo, Notion, Qwilr
• Participate in and contribute to/create education and trainings (client facing or internal)
• Represent the Nest DC brand and our promise to deliver outstanding management and genuine commitment to community

Model Nest Mission + Core Values

• Actively participates as a team member, colleague, and fan of Nest DC
• Commit to doing the best and being the best
• Play a key role in positioning Nest DC as THE BEST management company locally and globally (seriously!)
• Support the team in managing emergency situations or urgent issues (all-hands issues - fire/flood/blood)
• Cares about company success and contribution
• Demonstrates pride of work and commitment to learning
• Embraces diversity of team, thought, and ideas
• Maintains an abundance mindset: work toward wins + success
• Have Fun

Essential Functions

• Strong hospitality mindset with customer-first approach
• Excellent project management skills
• Ability to manage up and drive projects to completion
• Strong attention to detail with effective multitasking abilities
• Self-motivated with results-oriented mindset
• Tech-savvy with ability to adapt to new tools