Classification: Full time, non-exempt

Hours: Monday-Friday, 9:00a-5:30pm in office — occasional evenings and weekends

About Us

Nest DC manages a portfolio of long-term rental homes in Washington, DC, with a focus on creating high-quality living experiences for individuals, couples, and families. We measure our profit in impact: excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation

Position Overview

As the Office Administrator, you are the vital center of Nest DC’s daily operations. This isn't just a desk job; it’s a dynamic, "chief-of-readiness" role designed for a proactive problem-solver who thrives on variety. You will be responsible for ensuring our Washington, DC, headquarters is a high-functioning, hospitable environment for our clients and a place where our team feels supported and celebrated.

The ideal candidate possesses a unique "split-brain" capability: you have the meticulous eye for detail required to manage a fleet of vehicles and office tech, combined with the warmth and creativity needed to drive employee engagement and event planning. Whether you are troubleshooting a Wi-Fi outage, welcoming a new resident, or orchestrating a team milestone celebration, you act with a sense of ownership and a hospitality-first mindset.

Ultimately, your success is measured by the seamless flow of the office, the operational readiness of our assets, and the overall "delight" of the Nest DC team.

Key Responsibilities

Office Experience & Hospitality

• Reception: Act as the face of Nest DC, managing the entry experience for clients, residents, and contractors with a high-touch hospitality mindset.
• Facilities Management: Oversee daily office "readiness" (opening/closing, cleanliness, and supply inventory). Manage relationships with vendors (cleaning, IT, security).
• Logistics: Handle all incoming/outgoing mail, package distribution, and key management for our property portfolio.

Employee Engagement and Support

• Lifecycle Support: Facilitate the onboarding and offboarding process, ensuring new "Nest DC team members have the tech, keys, and tools needed for success.
• Culture & Recognition: Execute the employee recognition program, including event planning, milestone celebrations, and managing company swag.

Tech, Tools and Fleet Management

• Asset Management: Maintain the inventory and functionality of all company hardware (laptops, printers, Apple TVs) and software (Slack, Gmail, Adobe, etc.).
• Fleet Oversight: Manage registrations, inspections, and maintenance schedules for all company vehicles to ensure 100% compliance and safety.
• Tech Support: Conduct quarterly "tech checks" and provide basic troubleshooting and training for team members on office systems.

Essential Functions

• Ability to lift items up to 25 pounds
• Ability to work in office
• Strong hospitality mindset with customer-first approach
• Excellent project management skills
• Ability to manage up and drive projects to completion
• Strong attention to detail with effective multitasking abilities
• Self-motivated with results-oriented mindset
• Tech-savvy with ability to adapt to new tools
• Excellent event planning skills