Core Values, Nest DC: Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time.  We use common sense, the principles of customer service and exceptional values when we do our work.  We are a justice driven company, investing in people and place.

Key Responsibilities

Maintenance Coordination

• Review work orders daily
• Respond to maintenance requests and manage the ticketing system
• Provide basic troubleshooting to address issues promptly
• Communicate progress and scheduling to residents, answer questions
• Schedule and oversee vendor visits for maintenance and repairs
• Achieve work order completion time goals
• Monitor vendor performance to ensure high-quality service
• Order parts and supplies as needed
• Collect and track invoices for completed work
• Consistently and accurately bill for repair supplies and work completed
• Participate in emergency after-hours maintenance triage rotation

Turnover Oversight

• Manage the move-out/turnover/move-in process for the portfolio
• Schedule turnover vendors to complete make-ready work for incoming move-ins
• Ensure all turnover work is completed on-time and to standard
• Forecast turnover numbers for the busy season, connect with vendors ahead of time to plan for the increased volume
• In the case of resident damage, facilitate the collection of move-out charges
• Build relationships with turnover vendors

On-Site Property Tasks

• Visit properties within the DC area for tasks and assistance as necessary
• Conduct on-site duties such as picking up/dropping off items, meeting with vendors, assisting residents
• Conduct property inspections as needed
• Complete basic work orders such as changing fridge filters, air filters, replacing batteries in smoke detectors, access issues, etc.
• Foster vendor relationships and build a vendor roster

Model Nest DC Mission + Core Values

• Be a team player
• Commit to doing the best and being the best
• Work with the Nest DC Core Values and Mission in mind
• Play a key role in positioning Nest DC as THE BEST management company locally and globally
• Support the team in managing emergency situations or urgent issues
• Have fun!

Key Competencies

• Adaptability and calm under pressure
• Strong communication skills, both written and verbal
• Ability to multitask and manage priorities effectively
• Comfortable with basic troubleshooting and coordinating with vendors
• Ability to work independently and respond flexibly to on-site needs