About Nest DC

Nest DC delivers a best-in-class, residential property management service. We are a mission-based, justice-oriented company that puts people and place first. We measure our profit in impact; excellent jobs, diversity, equity, and a thriving community. We spend locally, pay rent for the planet with our environmental policy, and invest in housing justice with our birdSEED Foundation.

Tending to homes and the people in them is our privilege. Our clients count on us to care for their investments, reduce risk, and reduce burden. We are partners and proxies for our clients. To succeed, our organizational design and systems must support a frictionless relationship. From technology to training, communications culture, and marketing, Nest DC is designed to be profitable, reputable, and impactful at once.    

Pay Rate: Hourly base rate + commission, estimated annualized total income of $65k-70k+ 

Classification: Full time, Non-Exempt

Location: 87 Florida Ave Office and our portfolio properties

Office Hours: 9AM-6PM, M-F

Position Objective    
   

The Nest DC Co-Living Leasing Specialist, driven by a commitment to excellence, strives to maximize property occupancy and elevate client satisfaction through expertly managing the leasing and turnover processes. This position will take ownership of in-person and virtual showings, lease negotiations, lease execution, and successful move-ins with the ultimate goal of happy new residents and impressed owners. They will commit to exceptional customer service while prioritizing Fair Housing practices and Nest DC property management standards. Through data-driven insights and proactive networking, they seek to forge strong partnerships, cultivate a robust resident pipeline, and contribute to the organizational growth and reputation of the Co-Living Department.

As such, the following will be core responsibilities:                 

Manage Marketing + Leasing Process

• Manage and maintain online listings to optimize potential renter interest and minimize building vacancy
• Support a goal of 90%+ occupancy at assigned buildings
• Balance client’s priorities for rental rate and lease terms, negotiating with prospects as necessary
• Collect important property information and have stong knowledge of buildings and room specifics. Be comfortable answering questions and cross-selling between buildings when appropriate. 
• Utilize provided tools and best practices to schedule and conduct showings for properties
• Have a plan for each building and troubleshoot listings that are not leasing within expectations
• Explain the application process and requirements to prospects, work with them to complete applications
• Process applications on the same day, or within no more than 1 business day
• Keep the application dashboard updated, approving, denying or closing out applications in a timely manner and within the guidelines
• Accurately offer, monitor, and execute leases to prospects ensuring correct terms, addenda, and attachments. Cancel offers that are past the deadline.
• Track executed leases and be able to report trends and statistics and trends back to the  team
• Network & form partnerships with potential lead funnels to build a pipeline of prospective residents
• Work with the Nest DC social mediateam to take marketing videos and content for website, marketing, and social media.
• Utilize client feedback and team tasks to analyze processes and systems, identifying improvements or changes that can be made internally
• Maintain practices in line with Fair Housing laws

Manage Move + Turnover Process  

• Receive move-out notices from current residents, provide them with move-out information and support
• Oversee the turnover process, making sure rooms are turned and cleaned on schedule
• Conduct regular inspections of units and bedrooms to maintain high aesthetic standards
• Upon lease execution, send move-in steps and information to the Future Resident
• Ensure that the first month’s rent and move-in fee are paid within the required time frame and in full
• Manage the remote access control system, assist Future Resident with troubleshooting as needed
• Collect and verify the renter’s insurance from the Future Tenant
• Track move-in ready status, collaborating with Maintenance and Cleaning teams to make sure room is ready on time
• Schedule, plan, and coordinate move-in with Future Residents, answering any questions about the building and process
• Be available on an emergency basis for any issues with weekend/off-hour move-ins
• Connect with new residents within two business days of their move-in to ensure satisfaction

Community Building + Resident Relations

• Improve and maintain the experience & reputation of the building among residents
• Attend calls and in-person meetings with residents as needed to resolve issues
• Monitor and address online reviews. Goal of 4+ stars at each assigned building.
• Build community through events and regular targeted communication
• Host office hours regularly onsite
• Manage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-month
• Recommend and issue end-of-lease rent increases in accordance with owners’ and tenants’ best interests in mind
• Ensure all Appfolio pages are updated and accurate

Qualifications

• Prior leasing experience preferred
• Four-year degree preferred
• Must provide own transportation

Position Requirements

• Travel to and access portfolio properties for site visits
• Ability to transport items up to 20 pounds
• Ability to climb stairs
• Ability to operate a computer and other office office machinery such as a calculator, copy machine, and printer
• Ability to communicate information and ideas so others will understand

Knowledge, Skills, and Abilities Required for Success 

• Extremely detail-oriented
• Superior organization and time management skills
• Ability to work independently and is self-directive
• Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing
• Willingness to jump into new tasks and help out other team members
• Strong interpersonal skills
• Computer literate
• Ability to quickly learn property management software and tools
• Successful in high-paced, ever-changing work environment