About Net at Work
Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.
About this Position
We are looking to bring in a CRM leader who will lead the Net at Work CRM Practice. In this role you will develop goals and strategic plans for delivering company products and services to clients to maximize revenue for the team. The Practice Director works with Directors to execute Practice strategy- Marketing, Sales, Inside Sales, Professional Services, IT Services to execute on strategy. S/he will develop competitive awareness both within and external to practice solution offerings. The Practice Director will develop and maintain strategic alliances with partners, vendors and outsource resources. S/he is essentially the evangelist for the product and team. The Practice Director is the consummate professional both internally and externally. S/he consistently communicates team goals and performance to the team and executive management.
Job Responsibilities
- Manage and achieve engagement bookings and revenue targets.
- Manages strategic client relationships.
- Execute high-level billable consulting to clients.
- Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved.
- Ensures consistent and sufficient pre-sales support.
- Mentor team in business development strategies.
- Design and deploy new applications and enhancements to existing applications, software, and operating systems.
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
- Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient and effective working environment.
- Keep abreast of current industry trends and identify potential threats and opportunities.
- Monitor and evaluate the performance of the Practice team against objectives; identify and manage change.
- Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.
- Grow and maximize the revenue of the practice and of the clients that belong to that practice
- Work with marketing and sales leaders to build a marketing calendar.
- Determine which add-on products will be the best fit for our client base and work with sales leaders and consulting managers to implement a strategy for selling and servicing those add-ons.
Job Requirements
- University degree Business or Computer Science and/or years equivalent work experience. Master’s Degree a plus.
- Deep understanding of consulting, practice products and the business of relevant clients/partners, including based on 10 years related the business experience.
- Experience managing MS Dynamic 365 projects within a consulting environment is required.
- Business acumen (client business drivers).
- Sales and Marketing.
- Financial analysis (e.g., ROI & TCO).
- Prior experience with pre-sales activity or account planning is desirable.
- Demonstrated facilitation, collaboration, and problem-solving skills.
- Ability to engage senior client management in discussions regarding our solutions, the client’s industry and business model.
- Must be able to present self well in front of internal and external customers.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong relationship and social skills with the ability to build and manage a strategic external industry network.
- Commitment to company values and business objectives.
- Strong customer service orientation.
Core Competencies
- Excellent planning, organizational and leadership skills.
- Highly effective verbal and written communication skills.
- Strong negotiation and team building skills.
- Strong decision-making, analytical and problem-solving skills.
- Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status”.
- Highly self-motivated and directed, with keen attention to detail.
- Ability to juggle multiple projects of various sizes.
- Demonstrates high-energy, positive and flexible approach in the workplace.
Compensation and Benefits
This position is also eligible for a bonus in accordance with the terms of the Company's plan.
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until September 9, 2024 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.