About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

The Director of Operations Initiatives plays a critical leadership role in shaping and executing cross-functional initiatives that drive organizational growth, optimize efficiency, and foster innovation.

Reporting directly to the Chief Operating Officer (COO), this role combines project management expertise, operational leadership, and advanced metrics tracking to deliver measurable outcomes.

Acting as a central liaison across the organization, you will cultivate a culture of excellence, responsiveness, and customer service while championing innovation and operational improvement. You will also lead strategic initiatives, including the adoption of transformative technologies such as AI, and foster strong relationships with department heads and business leaders to advance company goals.

Job Responsibilities

• Strategic Project Execution:
• • Lead and manage a portfolio of high-impact, cross-functional projects aligned with organizational priorities.
  • Facilitate requirements-gathering sessions to clarify, prioritize, and document stakeholder needs.
  • Establish clear project goals, timelines, and resource allocations, ensuring accountability and alignment with company objectives.
  • Identify, evaluate, and mitigate risks to ensure successful project delivery.
  • Drive innovation by spearheading initiatives such as evaluating and implementing AI and automation technologies to streamline processes and deliver measurable results.
• Operational Leadership:
• • Develop and execute scalable processes to eliminate bottlenecks, enhance efficiency, and improve organizational effectiveness.
  • Partner with the COO to provide actionable recommendations for achieving strategic and operational goals.
  • Build resource plans and manage relationships with external service providers to address capacity gaps and operational needs.
  • Create quarterly and annual operational plans to formalize strategies and ensure consistency across teams.
  • Promote a culture of transparency, accountability, and continuous improvement within the operations team.
• Metrics Tracking and Reporting
• • Track and analyze key performance indicators (KPIs), with a focus on cost savings, operational efficiencies, and ROI.
  • Create and present regular reports to senior leadership providing insights on progress, challenges, and actionable recommendations.
  • Use data visualization tools such as Power BI or Tableau to create clear and impactful presentations for senior leadership.
  • Identify trends and opportunities through data analysis to optimize organizational performance.
• Cross-Functional Collaboration:
• • Serve as the primary liaison between the operations team and business units, ensuring alignment, visibility, and responsiveness to departmental needs.
  • Build and maintain strong relationships with department heads, practice leaders, and external partners to promote seamless collaboration.
  • Act as a trusted advisor to senior leaders, ensuring integration and alignment of strategies across teams.
  • Facilitate communication and issue resolution between internal stakeholders to support project success.
• Team Advocacy and Representation:
• • Champion the operations team across the organization, demonstrating their value and impact on achieving strategic goals.
  • Foster a customer-service-oriented reputation for the operations team, promoting a culture of excellence and responsiveness.
  • Lead initiatives to reinforce company values of collaboration, transparency, and service excellence.
  • Prepare and deliver progress updates, analyses, and recommendations to senior leadership, serving as a spokesperson for the operations function.

Job Requirements

• 7+ years of experience in operations management, internal PMO roles or project management, with at least 3 years in a leadership capacity.
• Proven ability to manage and deliver complex, high-impact, cross-functional projects with measurable outcomes, including cost savings and operational improvements.
• Demonstrated success in leading AI or automation initiatives to drive innovation and operational efficiency.
• Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports.
• Prior experience managing a customized CRM deployment project preferred.
• Familiarity with project management tools and methodologies (e.g., Agile, Scrum, PMP certification is a plus).
• Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization.
• Strong understanding of organizational dynamics and ability to success in a fast-paced matrixed environment.
• Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment.
• Strong understanding of organizational dynamics and cultural adaptability.
• A bachelor’s degree in business, operations, or a related field is required; an advanced degree (e.g., MBA) is a plus.

Core Competencies

• Results-driven with a strategic mindset.
• Strong organizational and multitasking abilities.
• Collaborative, approachable, and skilled in fostering relationships.
• Highly organized with strong problem-solving abilities.
• Positive, professional, and service-oriented demeanor.
• High emotional intelligence and cultural awareness.

Compensation and Benefits

Base salary range: $145,000-$155,000

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until December 19, 2024, but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.