About Net at Work
Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.
About this Position
The Intacct Practice Director is the strategic manager for the entire practice. The Practice Director develops goals and strategic plans for delivering company products and services to clients to maximize revenue for the team. The Practice Director works with Directors to execute Practice strategy‐ Marketing, Sales, Inside Sales, Professional Services and IT Services.
Job Responsibilities
Strategy & Planning
• Develop goals and strategic plans for delivering company products and services to clients to maximize revenue.
• Work with Directors to execute Practice strategy‐ Marketing, Sales, Inside Sales, Professional Services, IT Services
• Develop competitive awareness both within and external to practice solution offerings
• Develop and maintain strategic alliances with partners, vendors and outsource resources
• Evangelist for the product and team
• Communicate team goals and performance to team and executive management
Acquisition & Deployment
• Manages strategic client relationships
• Execute high level billable consulting to clients
• Ensures consistent and sufficient pre-sales support
• Mentor team in business development strategies
• Manage and achieve engagement bookings and revenue targets
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Operational Management
• Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient and effective working environment.
• Keep abreast of current industry trends and identify potential threats and opportunities
• Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change
• Develop and maintain effective communication both within the Practice and with relevant outside parties
• Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives
• Grow and maximize the revenue of the practice and of the clients that belong to that practice
• Increase cross sell revenue in practice client base by working closely with other practice managers.
• Work with inside and outside sales to reach revenue goals and provide pre sales support as needed
• Work with marketing and sales leaders to build a marketing calendar
• Determine which add on products will be the best fit for our client base and work with sales leaders and consulting managers to implement strategy for selling and servicing those add ons
• Develop relationship with publishers for products in their given practice
• Understand key business drivers and demonstrate business acumen
• Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved
• Ensure that the practice retains 100% of on plan customer (no Reseller of Record defections)
Job Requirements
Formal Education & Certification
• University degree Business or Computer Science and/or years equivalent work experience. Masters Degree a plus.
• ERP product certification
Knowledge & Experience
• Deep understanding of consulting, practice products and the business of relevant clients/partners, including based on 10 years related business experience:
Business acumen (client business drivers)
Sales and Marketing
Financial analysis (e.g., ROI & TCO)
Problem solving
• Prior experience with pre-sales activity or account planning is desirable
• Demonstrated facilitation, collaboration and problem solving skills
• Ability to engage senior client management in discussions regarding our solutions, the client’s industry and business model
• Must be able to present self well in front of internal and external customers
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong relationship and social skills with the ability to build and manage a strategic external industry network.
• Commitment to company values and business objectives
• Strong customer service orientation.
• Ability to work longer than a 40 hour work week
• Willingness to travel periodically
Personal Attributes
• Excellent planning, organizational and leadership skills.
• Highly effective verbal and written communication skills.
• Strong interpersonal skills, including the ability to make effective presentations.
• Strong negotiation and team building skills.
• Strong decision-making, analytical and problem-solving skills.
• Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status”
• Highly self motivated and directed, with keen attention to detail.
• Ability to juggle multiple projects of various sizes
• Demonstrates high-energy, positive and flexible approach in the workplace
Compensation and Benefits
We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until [45 days after the initial posting date] but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.