About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

Our SageX3 team is looking to hire a Technical Consultant to support project teams and clients with all technical requirements of operating Sage X3.  Using both business and technical skills, the technical consultants work directly with customers to analyze and consult on architecture; install systems; personalize their software; define user roles and permissions; administrate the technical components of the system; optimize performance of the software, integrations, and SQL databases; and perform and manage software patches and upgrades. 

The consultant will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments.

Job Responsibilities

• Conducts analysis of client technical requirements most notably in areas of software and database architecture, system performance, system administration, and reporting. Prepares appropriate documentation to communicate and validate the information.
• Analyzes technical requirements, evaluates existing application products, and recommends efficient, cost effective solutions which support client business processes and functional requirements.
• Work directly with clients to collect information on new business needs and to diagnose and troubleshoot issues they are experiencing.
• Troubleshoots complex multi-server, multi-application environments by leveraging varied technical skills (application, database, networks, Windows server, user interactions, architecture setups, etc.) and analyzing log files for trends and errors.
• Makes clear recommendations for improvement of systems or correction of errors.
• Documents technical requirements, workflow, and system specifications. Applies technical and business knowledge to analyze client requirements and match them to system functionality.
• Develops technical and systems specific knowledge on an on-going basis and keeps up to date with latest technology solutions and security protocols.
• Ensures timely administration and entering time and expense reports in a timely manner.
• Interacts with peers and managers to share knowledge, raise critical issues and suggest process improvements.
• Manages and supports relationships and installed products at existing clients. This includes handling questions, solving problems, writing reports, configuring database interfaces, as well as ensuring client’s general satisfaction with the software and the company.

Job Requirements

• Sage X3 technical implementation or technical implementation of similar ERP solution
• Bachelor's degree in computer science, information technology, or equivalent experience required.
• A consultative background with a record of delivering solutions within defined timeframes and budgets.
• A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value.
• Experience consulting on systems architecture, software performance, systems security, and database optimization.
• Successful track record of delivering on agreed upon business objectives and performance on key metrics.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong experience in diagnosing and resolving complex system issues.
• Strong interest in research and creation of solutions for novel problems
• Strong interest in learning new software, approaches, and technical skills
• Strong knowledge of SQL Server basics:
• • Basic Installation of a SQL instance
  • Basic understanding of how the SQL engine uses different elements of the database to provide a solution (data files, indexes, backups, tempdb, memory, etc.)
  • Configuration of simple SQL server maintenance plans, file locations, recovery model, memory limits
  • Familiarity with SQL Server Management Studio
  • Ability to read and write basic SQL queries.
• Basic knowledge of:
• • Networking
  • Virtualization
  • SSL certificates and how they are used to secure websites.
• Ability to document technical designs.
• Ability to write and maintain How-Tos and SOPs for complex procedures.
• Systems security and authentication - ie. LDAP, OAuth2, SAML2, etc.

Preferred Qualifications:

• SQL Server
• • Ability to utilize SQL Server Management Studio to research problems.
  • Use SSMS to identify and resolve blocking.
  • Use SQL Profiler and Extended Events to identify errors and performance issues.
  • Use of SQL DMVs to suggest improvements to setups.
  • Knowledge and ability to manage data, log, index file locations.
  • Setup and maintain maintenance plans for backups, index fragmentation.
  • Setup SQL alerts to warn administrators of issues requiring attention.
• Development Experience in Sage X3 4GL or other languages
• Scripting in Windows Command Line and PowerShell.
• Basic familiarity with OpenSSL

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: TBD.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.