About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

We are seeking an experienced and dynamic Partner Success Manager to own and grow relationships with our Managed Service Provider (MSP) partners. This role blends channel recruitment, business development, account management, and strategic growth planning to ensure MSP partners are fully enabled, engaged, and driving measurable revenue. The ideal candidate is both relationship-oriented and results-driven, with proven experience in the MSP ecosystem, channel development, and partner enablement and account management.

Job Responsibilities

Partner Channel Growth and Management:

• Oversee the management and expansion of MSP channel program including driving relationships with key partners and identifying new channel opportunities.
• Expand and optimize current partner relationships to increase revenue opportunities and market reach.
• Identify opportunities to expand existing partnerships into new markets or solution areas.
• Build strategic growth plans and joint go-to market strategies with top MSP partners focused on revenue acceleration, customer retention, and cross/upsell opportunities.
• Track and report on KPIs including pipeline contribution, partner certifications, and revenue attainment.
• Educate partners on solutions, competitive positioning, and differentiation.
• Collaborate with sales leadership to align channel opportunities with direct sales strategies.
• Establish tiered partner programs with defined benefits, requirements, and performance metrics to achieve partner participation metrics.

Partner Enablement and Community Building:

• Identify, recruit, and onboard new MSP partners aligned to company growth strategies.
• Drive partner enablement by delivering training, sales playbooks, and marketing resources.
• Collaborate with internal teams to ensure seamless technical and operational onboarding of new partners.
• Launch and manage a comprehensive partner portal, including resources, training modules, certification programs, and deal registration.
• Drive the creation and management of a partner community to foster collaboration, knowledge-sharing, and engagement.
• Drive cross-alignment and initiative to ensure partner success and enablement. 

Account Management:

• Act as the primary relationship owner for assigned MSP partners.
• Conduct regular business reviews to track performance, identify opportunities, and mitigate risks.
• Serve as an advocate for partners internally, ensuring alignment with product, marketing, and support teams.
• Resolve escalations and ensure partner satisfaction. 

Mergers & Acquisitions Collaboration:

• Proactively identify potential MSP acquisition targets for the M&A team that complement the company’s ERP capabilities and market strategy.
• Partner with and support the M&A team as needed due diligence efforts.
• Play a key role in post-acquisition integration planning from a partnership and channel perspective.

Reporting and Metrics:

• Own KPIs for the MSP program, including partner-sourced revenue, partner-sourced pipeline, partner satisfaction, and partner activation metrics.
• Provide regular reporting to executive leadership on the health and performance of the MSP partner ecosystem.
• Use data to refine partner strategies and optimize partner programs for better ROI.

Go-to-Market Strategy and Execution:

• Collaborate with marketing to execute joint campaigns, webinars, and events to drive demand through partners.
• Support partners with marketing assets and messaging to drive growth in leads and opportunities.

Job Requirements

• Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field; MBA or advanced degree preferred.
• 5+ years of experience in channel management, partner success, or business development—preferably in the MSP ecosystem.
• 5+ years of experience in channel management, partner success, or business development—preferably in the MSP ecosystem.
• Strong understanding of the MSP business model, recurring revenue, and services delivery.
• Proven track record of managing and growing high-level strategic alliances, business development, or strategic partnerships within the ERP consulting or technology services industry.​
• Solid results of establishing new channel partners and accelerating growth in current partner channels.
• Lead Alliance Management for multi-functional contractual relationships across key partners.
• Excellent written and verbal communication skills with attention to detail and a demonstrated ability to provide compelling external-facing materials.  
• Results-oriented with strong time management skills and capable of performing well in a fast-paced environment, act with a sense of urgency in executing plans, and highly organized to effectively manage multiple projects with tight deadlines.

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Compensation and Benefits

Base salary range: $135,000 to $150,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until October 17, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.