Key Responsibilities 

• Serve as an escalation point for advanced Linux server issues from systems engineers and team leads 

• Communicate directly with clients to understand technical needs and provide recommendations 

• Troubleshoot issues efficiently and perform detailed root cause analysis 

• Manage and resolve cases through a ticketing system, providing timely and high-quality updates 

• Document all work performed, including procedures and troubleshooting steps 

• Train and mentor support staff on client systems and recurring issues 

• Collaborate openly with team members to ensure knowledge sharing and continuous improvement 

Required Experience & Skills 

Linux Systems Administration 

• 3–5+ years of hands-on Linux server administration experience 

• Strong knowledge of Linux package and patch management 

• Strong understanding of Linux file system technologies, including:  

• NFS, GlusterFS, AutoFS, Samba, CIFS 

• Strong experience with:  

• OS performance tuning 

• rsync 

• Diagnosing hardware issues using OS-level tools 

• Shell scripting experience 

Storage and Networking 

• 2–4+ years of storage and networking experience from a Linux/UNIX perspective 

• Ability to troubleshoot:  

• SAN issues 

• iSCSI 

• General networking problems 

Additional Technical Experience 

• 1–3+ years working with centralized authentication services (PowerBroker preferred) 

• 1–3+ years of container experience (Docker required) 

• 1–3+ years using automation/configuration management tools (Puppet and/or Ansible preferred) 

• 2–3+ years of VMware ESXi experience preferred 

Candidates who lack experience in some of the preferred technologies are expected to learn quickly and apply new skills to client environments. 

Work Requirements 

• Participation in an on-call rotation is required 

• Flexibility to work extended hours or weekends as needed for deployments, upgrades, or critical projects 

We are seeking a highly motivated Linux Engineer who is a strong self-starter and capable of owning end-to-end issues with minimal supervision. This role requires deep hands-on Linux server experience, comfort handling complex escalations, and the ability to perform thorough root cause analysis with clear recommendations. 

The Linux Engineer will work as part of a collaborative team, supporting and mentoring others to improve long-term issue resolution. This position includes participation in on-call rotation and requires flexibility to support client implementations, system upgrades, and critical projects, which may occasionally involve extended hours or weekend work.