About Nevermore Solutions
Nevermore Solutions, a Service-Disabled Veteran-owned small business, leads digital transformations across various sectors using innovative strategies. Our US-based team, with ITIL Expert and ITIL 4 Managing Professional credentials, effectively manages worldwide virtual teams using government-approved solutions and established methodologies such as ITAM, ITIL, ITSM, PMP, SAFe, and DevOps.
We believe in the power of data to solve problems. We know IT Asset Management is tough but critical, and we're passionate about helping organizations navigate it more easily and effectively. Our goal is to show the real picture, help make better decisions, and improve operations.
We enable our clients to reach their full potential by building transparent, trusted relationships focused on creating value. We do this by leveraging cutting-edge technology to address human problems, fostering an environment of innovation and growth.
60k End-Users Served, 150k Assets Managed, 500+ Locations Supported
Transformation and Governance Specialist at Nevermore Solutions
Overview
At Nevermore Solutions, we specialize in driving digital transformation for complex enterprises and federal agencies through innovative strategies and proven methodologies. We are currently looking for a Transformation and Governance Specialist to join our dedicated team. In this pivotal role, you will focus on integrating ITIL and ITSM frameworks, executing organizational change management, and developing governance strategies. Your work will directly contribute to our mission of empowering our clients to maximize their potential.
As a Transformation and Governance Specialist, you will take the lead in designing and implementing transformative strategies that align IT services with organizational goals. You will build and maintain strong business relationships while ensuring governance frameworks are robust and compliant. This is an opportunity to be at the forefront of change, building trust within organizations and steering them toward future success.
Key Areas of Responsibility
- ITIL and ITSM Integration: Lead the implementation of ITIL and ITSM frameworks to enhance service delivery and operational efficiency.
- Organizational Change Management: Develop and execute change management strategies to facilitate the adoption of new technologies and processes.
- Governance: Establish governance frameworks that align IT policies with business objectives and regulatory requirements.
- Business Relationship Management: Act as a liaison between IT and business units to ensure alignment and build trust.
- Business Process Engineering: Analyze, redesign, and optimize business processes for greater efficiency and effectiveness.
- Roadmap Development: Create strategic roadmaps that outline the trajectory of transformation initiatives.
- Change Leadership: Spearhead change initiatives, ensuring they are effectively communicated and adopted across the organization.
Qualifications
- Experience: Minimum of 7 years in IT governance, ITIL, ITSM, and organizational change management.
- Certifications: ITIL Expert or ITIL 4 Managing Professional, Certified in Governance of Enterprise IT (CGEIT), Certified Change Management Professional (CCMP) are highly desirable.
- Education: Bachelor's or Master’s degree in Business Administration, Information Systems, or related field is required; however, an additional 6 years of relevant experience may be accepted in lieu of the degree. Please note that some positions may have a non-negotiable degree requirement based on customer specifications.
- Technical Skills: Proficiency in IT governance tools and change management software.
- Soft Skills: Exceptional leadership, communication, and strategic thinking skills.
- Federal Experience: Previous experience with federal agencies is a plus.
Core Values
- Human-Centric: Your ability to focus on human experience and ideation will be crucial in implementing successful transformation.
- Accountable: A track record of proven commitment and actions that build trust is essential.
- Growth Mindset: A penchant for continuous learning and curiosity is key to evolving as a specialist.
- Partners: Collaboration and mutual support are the bedrocks of our team’s success.
Nevermore Solutions is deeply committed to adhering to industry best practices and methodologies such as ITAM, ITIL, ITSM, PMP, SAFe, and DevOps. We offer a work environment that fosters innovation, accountability, and professional growth. If you are a forward-thinking, adaptable professional, we invite you to be a part of our high-impact team.
Nevermore Solutions is an equal opportunity employer. Candidates from all backgrounds are encouraged to apply.