Company: New Reach
Location: On-site 100%
Type: Full-time Base Salary = $50k plus bonus.
About Us:
New Reach is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financial literacy. We are building a new, emboldened class of entrepreneurs, and our mission is simple: Unlock financial freedom through practical and actionable education. So how do we do it?
New Reach offers online courses to those interested in learning about financial freedom. These courses range from Wholesaling to Investing to Publishing, and offer our students a unique and hands-on experience to grow their network, skills and abilities, while utilizing industry experts to make the experience relevant, fruitful and fun!
Job Overview:
The Customer Experience Agent supports the success, engagement, and satisfaction of members by providing personalized guidance, accountability, and support throughout their program journey. This role ensures members are equipped to achieve their goals by offering expert knowledge of course content, community resources, and success strategies. The Member Success Advisor maintains frequent contact with members, tracks progress, and collaborates with internal teams to ensure each member experiences a high level of value and connection within the community.
Responsibilities/Duties:
- Serve as the primary point of contact for assigned members, ensuring a smooth onboarding process and a positive experience during the first six weeks of participation.
- Conduct consistent one-on-one outreach (calls, texts, and emails) to maintain engagement, track progress, and provide individualized support and motivation.
- Provide knowledgeable guidance on course materials, resources, and tools to help members stay on track toward their goals.
- Monitor and document member progress in key categories, including onboarding, community participation, content engagement, and overall satisfaction.
- Identify member challenges and proactively offer solutions, additional resources, or escalations when necessary.
- Collaborate with Community Coordinators, Content, Sales, and Coaching teams to ensure cohesive communication and support across departments.
- Support the sales cycle by assisting potential members with questions and providing insight into the program experience, when applicable.
- Maintain accurate member records and ensure all interactions are logged for internal reporting and tracking.
- Uphold company standards for communication, professionalism, and member experience in all interactions.
- Perform all other duties as assigned.
Skills & Qualifications:
- 1+ years of relevant experience in member success, customer support, education, or related fields.
- Excellent written and verbal communication, observation, and active listening skills.
- Proven ability to motivate and build rapport with diverse individuals.
- Strong organizational and time management abilities with capacity to manage multiple member interactions daily.
Experience working in fast-paced, evolving environments with changing priorities. - Familiarity with online education platforms and digital communities.
- Prior sales experience is preferred but not required.
- Demonstrated adaptability, empathy, and a proactive approach to supporting member success.
Every day, you’ll get to:
- Help people achieve real freedom and transformation.
- Be part of a team that truly believes in growth, positivity, and success.
- Work in a fun, fast-paced, and purpose-driven environment.
- Make a difference — not just in a company, but in people’s lives.
Benefits:
- Paid Time Off and Holidays Off
- Health Package - Medical, Dental and Vision
- Optional 24/7 tele-health support, short & long term disability and life insurance
- 401(k) with company match at 4%
- Maternity and paternity leave
- Free enrollment in our online courses
- Servant leadership team with open door policy
- Continued development and internal growth opportunities
- Positive culture that values hard work and relationships
- National and international volunteer opportunities
- Frequent company events!
**New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.