About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Overview

The Corporate Applications Manager serves as the primary liaison between business stakeholders and technology teams, ensuring the organization's enterprise applications effectively support business operations. This role is responsible for the administration, optimization, governance, and continuous improvement of the company's business applications, including platforms such as Salesforce, HRIS, ITSM, finance, collaboration, and other SaaS solutions.

Working closely with department leaders, vendors, and technical teams, this role translates business requirements into scalable application solutions, manages system configurations, coordinates implementations and upgrades, and ensures applications remain secure, reliable, and aligned with organizational goals.

Compensation: The base salary for this position is between $130k-$145k

Responsibilities

Enterprise Application Management

• Serve as the primary administrator for assigned corporate applications.
• Configure, maintain, and optimize enterprise SaaS platforms based on business needs.
• Manage application lifecycle activities including implementation, upgrades, enhancements, and retirement.
• Coordinate software releases, testing, and deployment activities.
• Maintain application documentation, configuration standards, and administrative procedures.

Business Partnership & Process Improvement

• Partner with business leaders to understand operational challenges and identify technology solutions.
• Gather and document business requirements for new functionality and process improvements.
• Recommend automation opportunities to improve efficiency and reduce manual effort.
• Translate business requirements into functional specifications for technical teams or vendors.
• Ensure applications support standardized and scalable business processes.

Vendor & Third-Party Management

• Serve as the primary point of contact for application vendors.
• Coordinate vendor support cases and escalation activities.
• Participate in software evaluations, renewals, and implementation projects.
• Monitor vendor performance and ensure contractual service expectations are met.
• Assist with application licensing and subscription management.

Governance & Data Integrity

• Establish and maintain application governance standards.
• Ensure appropriate user access, security roles, and permissions.
• Promote data quality through validation rules, audits, and reporting.
• Coordinate with Information Security to maintain compliance with corporate security standards.
• Support audit requests and documentation as required.

User Support & Training

• Act as an escalation point for complex application issues.
• Coordinate with IT support teams to resolve application-related incidents.
• Develop user documentation, knowledge articles, and training materials.
• Deliver end-user training for new features and business process changes.
• Promote adoption of enterprise applications through ongoing communication and education.

Reporting & Analytics

• Develop dashboards and reports to support business decision making.
• Monitor application usage and adoption metrics.
• Analyze system performance and recommend improvements.
• Produce operational reports for leadership and business stakeholders.

Project Management

• Lead or participate in cross-functional application implementation projects.
• Coordinate testing, user acceptance activities, and production deployments.
• Track project milestones, risks, and deliverables.
• Collaborate with business and technical teams to ensure successful project outcomes.

Additional Expectations

• Demonstrates and promotes the company's Impact Behaviors in all interactions and decision-making.
• • Design
  • Ownership
  • First Team
  • Performance
• Maintains a professional, collaborative, and client-focused approach while supporting team and organizational objectives.
• Performs other duties, responsibilities, and special projects as assigned to meet business needs.

Qualifications

Required

• Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field, or equivalent combination of education and experience. 
• 5+ years administering or supporting enterprise business applications.
• Experience with platforms such as Salesforce, HRIS, ERP, Service Management, CRM, or similar enterprise systems.
• Experience gathering business requirements and translating them into technical solutions.
• Experience managing SaaS vendors and application implementations.
• Experience supporting cross-functional business teams.
• Strong understanding of business process analysis.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience with workflow automation and system configuration.
• Knowledge of identity and access management concepts.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong documentation and organizational skills.
• Advanced Microsoft Excel and reporting skills preferred.
• Familiarity with APIs, integrations, and data synchronization concepts preferred.
• Experience working in ITIL or Agile environments preferred.

Key Performance Indicators

• Enterprise application availability and reliability.
• User satisfaction with supported business applications.
• Resolution time for application-related issues.
• Successful implementation of application enhancements and projects.
• Adoption rates for new system functionality.
• Data quality and governance compliance.
• Reduction in manual processes through automation.
• Vendor SLA compliance and issue resolution performance.

Work Environment

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• While performing the essential duties of this job, the individual is regularly required to speak and hear
• While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
• Works at a desk and computer screen for extended periods of time
• Works in a traditional climate controlled office environment or from home
• Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. 

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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