NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently.

We’re seeking a Workflow Consultant to help customers optimize their processes and fully leverage our platform’s capabilities.

In this role, you’ll analyze customer workflows, provide tailored recommendations, and collaborate with cross-functional teams to improve efficiency and drive adoption. Your expertise in SaaS solutions and the DME/HME industry will play a critical role in ensuring customers achieve operational excellence.

If you have a passion for process improvement, technology, and healthcare operations, we’d love to hear from you!

What You’ll Do

• Assess and analyze customer workflows, identifying areas for improvement and automation.
• Design and implement optimized processes tailored to the needs of DME/HME providers.
• Guide customers through platform adoption, ensuring seamless integration into their operations.
• Provide training and best practices, empowering users to maximize platform efficiency.
• Collaborate with Product and Customer Success teams to refine solutions based on customer feedback.
• Drive process improvements internally, helping shape product development and service offerings.
• Stay up to date on industry regulations and trends, ensuring best-in-class workflow solutions for customers. 

What You’ll Bring

• 3+ years of experience in workflow optimization, consulting, or implementing SaaS solutions.
• 1+ years of industry experience in DME/HME, with a deep understanding of operational challenges.
• Strong analytical and problem-solving skills, with the ability to translate business needs into workflow improvements.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Experience with Revenue Cycle Management tools and SaaS platforms that support healthcare operations.
• Proven ability to manage multiple projects and drive successful outcomes.

Why Join Us?

At NikoHealth we’re not just building software; we’re building solutions that empower our customers to succeed. As part of our Professional Services team, you’ll play a pivotal role in shaping our project management practices, driving customer satisfaction and retention, while growing your skills in a supportive, fast-paced environment. 

This is a remote role, but candidates must be based in the U.S. 

We are aware that job scams are on the rise. Please be cautious of fraudulent job offers impersonating our company. We will never ask for payment, personal banking details, or sensitive information during the hiring process. All legitimate communication will come from an official email address ending in @nikohealth.com