About NIVO Solar LLC

Founded in 2022, Nivo Solar is more than just a company; it's a commitment to a brighter future. Our motto, "for the better," encapsulates our dedication to enhancing the lives of both our customers and employees. At Nivo Solar, we believe in the power of renewable energy to not only transform our environment but also uplift communities and individuals.

Our office culture is built on a foundation of trust, fostering an environment where everyone has the opportunity to thrive and grow. We understand that our greatest asset is our team, and we prioritize their development and well-being.

Continuously striving for excellence, we are committed to improving both our work environment and customer satisfaction. Join us at Nivo Solar, where you can make a difference while being a part of a dynamic team that is shaping the future of sustainable energy.

About the role

• Describe the role and team the candidate will be joining

What you'll do

• Account Management: Actively review and manage accounts missing necessary NTP (Notice to Proceed) items, ensuring timely and accurate completion of required documentation.
• Hold Account Resolution: Identify, investigate, and resolve issues with accounts that are placed on hold, ensuring any roadblocks are addressed promptly to resume progress.
• Cancelled Account Management: Investigate reasons behind cancellations of accounts, reach out to customers to understand concerns, and work towards reactivating or resolving cancellations where possible.
• Customer Engagement: Serve as the primary point of contact for customers, demonstrating expert knowledge of solar products, services, and processes to help guide them through any necessary steps to move their account forward.
• Sales Skills Utilization: Leverage sales skills to effectively present solutions, upsell additional products/services, and increase customer satisfaction while addressing account issues.
• Communication: Maintain clear, professional, and courteous communication with customers regarding their account status, NTP requirements, and any potential delays or actions needed.
• Collaboration: Collaborate with internal teams (e.g., operations, technical support) to resolve account issues and ensure a smooth customer experience.
• Documentation and Reporting: Accurately document all customer interactions and update account status within the company’s CRM or other systems to ensure transparency and consistency.
• Problem-Solving: Use critical thinking to identify root causes of issues with accounts, propose solutions, and follow through until resolution.
• Customer Education: Educate customers on the solar process, answer any technical or procedural questions, and help them understand what needs to be completed for their account to proceed.

Qualifications

• High School Diploma or GED
• Experience in Customer Service
• 1+ Years Experience in the Solar Industry
• Experience in a Sales Executive Role or equivalent.