Assistant Manager

Attune is a female-led and operated team with 20+ years of experience in the luxury spa industry, and we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support and passion. As patients ourselves, we saw the med spa industry needed disruption. We are rapidly expanding locations across Connecticut and the northeast U.S., with plans to launch our brand nationally.

Attune is a female-led and operated team with 20+ years of experience in the luxury spa industry, and we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support and passion. As patients ourselves, we saw the med spa industry needed disruption. We are rapidly expanding locations across Connecticut and the northeast U.S., with plans to launch our brand nationally. We are currently seeking an experienced and talented full-time Assistant Spa Manager to join our team at the Stamford/Greenwich location.

JOB OVERVIEW

The Assistant Manager is a critical on-site leadership role responsible for supporting daily operations, team performance, and revenue execution. This role acts as a bridge between corporate leadership and in-store teams, ensuring systems, protocols, and culture are executed consistently at a high level. We are seeking a results-driven leader to help oversee day-to-day operations and support the Spa Manager / Director of Operations in driving the spa’s performance, balancing operational excellence with exceptional patient experience. This position is intentionally structured as a development track: the Assistant Manager will work side by side with the Spa Manager and Director of Operations, taking on progressively greater responsibility in scheduling, team performance, and business results with the goal of stepping into a Spa Manager role.

JOB QUALIFICATIONS

·     Experience: 2+ years of supervisory, lead, or senior team experience in a medical spa, dermatology, plastic surgery, or luxury wellness environment.

·     Leadership: Ability to help lead, train, and motivate a multidisciplinary team, including injectors, aestheticians, and front desk staff, with strong people skills and the desire to grow into full team leadership.

·     Education: College education with a minimum bachelor’s degree preferred.

·     Technical Skills: Tech-oriented and comfortable with POS/EMR systems (Zenoti/Meevo preferred), financial data analysis, and generating system reports.

·     Communication: Impeccable verbal and written communication skills with the ability to lead different personalities.

·     License: An Aesthetician license is considered a strong advantage.

·     Operational Skills: Strong organizational skills with a bias toward action and a problem-solving mindset.

·     Service Mindset: A client-first mindset with high attention to detail and the ability to multitask in a fast-paced, service-driven environment.

JOB RESPONSIBILITIES

Operations & Client Experience

·       Support daily spa operations, including opening and closing procedures and consistent on-floor leadership

·       Assist the Spa Manager and Director of Operations with staff scheduling and staffing coverage, and support smooth day-to-day operations

·       Progressively take on greater ownership of scheduling and coverage as experience and readiness grow

·       Ensure a seamless client journey from booking through checkout, including guiding new patients through their first visit and reinforcing retention strategies

·       Monitor appointment schedules, room utilization, and staff coverage, and support the Spa Manager and Director of Operations in meeting KPIs tied to patient growth, retention, and revenue

·       Maintain Attune’s brand standards across the spa environment, treatment rooms, and all client-facing touchpoints

·       Address guest concerns professionally and escalate issues appropriately

·       Uphold a high-touch, white-glove client experience aligned with Attune’s service expectations

Team Leadership & Culture

·       Lead and support a team of administrative and clinical staff, fostering a warm, organized, and high-performing team culture

·       Support onboarding, training, and coaching of front desk, providers, and support staff

·       Support the Spa Manager and Director of Operations in preparing and delivering performance reviews, including providing input on team performance and assisting with performance improvement plans

·       Work closely with the Spa Manager and Director of Operations to build management skills, with expanding responsibility in team performance, scheduling, and business results over time

·       Participate in regular development check-ins with the Spa Manager and corporate leadership, working toward readiness for a Spa Manager role

·       Reinforce Attune’s culture, values, and service expectations through daily leadership

·       Lead by example with professionalism, positivity, accountability, and strong communication

·       Confidently hold team members accountable with fairness, empathy, and consistency Collaborate closely with other leaders, trainers, and the operations team

Sales & Performance Support

·       Support conversion of consultations into treatment plans, packages, and memberships

·       Reinforce education and scripting around key services, retail, and promotional offerings

·       Monitor and report on KPIs including bookings, utilization, cancellations, rebooking, retail attach, and revenue trends

·       Contribute to team performance goals related to patient growth, retention, and financial outcomes

·       Partner with leadership on promotions, local events, and in-store initiatives

·       Initiate, coordinate, and participate in community and marketing efforts to build Attune’s local presence

·       Identify and recommend opportunities for operational and revenue growth, and help execute approved initiatives

Inventory, Compliance & Systems

·       Assist with inventory tracking, receiving, organization, and stock maintenance in alignment with SOPs

·       Foster strong relationships with vendors and manage clinic supply needs

·       Support accurate and consistent use of POS and EMR systems for scheduling, payments, charting, and documentation

·       Ensure provider licenses, permits, and required documentation remain current and compliant

·       Uphold HIPAA compliance, data security, and confidentiality standards across all systems and workflows

ADDITIONAL DESIRED SKILLS, ATTRIBUTES

·   Expert Knowledge: Demonstrate expert knowledge of all clinic services, technologies, products, and SOPs.

·   Proactive Mindset: Regularly assess and adjust marketing, training, and business strategies to meet changing client needs and market trends.

·   Professionalism: Impeccable verbal communication skills with a client-first mindset and a high degree of emotional intelligence.

·   Availability: Must provide weekend coverage, working every other weekend (at least 2 Saturdays and 1 Sunday per month) to ensure a consistent leadership point of contact for the team.

WE’RE LOOKING FOR SOMEONE WHO IS…

·       An emerging leader with a track record of contributing to measurable team and business success

·       Professional, positive, collaborative, and people-focused

·       Highly organized, proactive, and comfortable in a fast-paced luxury clinic environment

·       A natural mentor who leads with confidence, kindness, and accountability

·       Eager to grow into delegating and overseeing execution, and dependable in following through

·       Motivated by performance metrics, KPIs, and financial outcomes

·       Experienced in operations, scheduling, inventory, and vendor management

·       Tech-savvy and comfortable with booking platforms, POS, and EMR systems

·       Sales-minded and energized by identifying growth opportunities

·       Passionate about skincare, aesthetics, wellness, and being an industry leader

WHY JOIN ATTUNE? 

Here at Attune, we care about team members as individuals, and strive to improve their personal & professional development.  We love providing our team the tools to be successful.  We find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction.  Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.

·     Collaborative Specialization:  unique cross-training opportunities in holistic wellness and integrative health

·     Ongoing Education:  continued learning in our Attune Development Program, vendor trainings, and conferences

·     Mentorship:  team approach to personal development, including working directly with our C-Suite team

·     Research/Innovation:  partnerships with product developers & cutting-edge technologies, participate in clinical trials

·     Recognition:  rewards for team members that show excellent patient care & upskill with certifications/workshops

·     Internal Initiatives:  team discount incentives, complimentary treatments, contest-based awards, and more

·     Compensation:  uncapped monthly bonus opportunities, and growth potential with salary & regional locations

COMPENSATION AND BENEFITS

·   Annual salary potential:  base + plus commissions and bonus

·   Health insurance (Medical, Dental, and Vision)

·   Paid Time Off – including vacation, sick, and holiday pay

·   Tuition reimbursement programs

·   Professional development opportunities

·   Employee discount incentives