Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal. 

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**

Job Summary

The People & Culture Assistant supports people operations, recruitment, onboarding, and employee services while helping foster a positive and engaging workplace culture. This role coordinates company events, employee engagement initiatives, internal communications, and culture-building programs. The Assistant also supports training, professional development, and daily departmental operations while ensuring accuracy, confidentiality, and exceptional service. 

Responsibilities

• Serve as the subject matter expert for HR technology systems, including ActivTrak for productivity tracking, ensuring effective system utilization, data accuracy, and timely maintenance of employee information. 
• Lead the planning, coordination, and execution of company events, employee recognition initiatives, team-building activities, holiday celebrations, and other culture-building programs designed to strengthen employee engagement and workplace culture. 
• Design and produce event and communication materials, including flyers, invitations, announcements, and promotional materials, using Canva. 
• Develop and distribute People & Culture announcements through Campaigner, ensuring timely and effective communication to all team members. 
• Serve as a primary point of contact for team member inquiries, providing responsive customer service and support. 
• Support recruitment efforts for exempt and non-exempt employees, interns, and temporary personnel, assisting with coordination of the hiring process and related employment documentation. 
• Create and maintain new team member profiles in MCP database system.  
• Support the first-day experience for new hires, including preparing welcome bags, conducting facility tours, coordinating onboarding activities, and helping new team members acclimate to the organization. 
• Partner with the Director of People & Culture and Director of Training & Multimedia to develop, maintain, and facilitate comprehensive new hire orientation programs, ensuring a consistent and engaging onboarding experience. 
• Assist in developing and administering learning resources, training materials, and professional development initiatives that support team member growth, engagement, and retention. 
• Assist with research initiatives and special projects that support organizational and People & Culture objectives. 
• Coordinate conference rooms for meetings, events, and other company functions. 
• Perform general HR administrative and clerical duties, including photocopying, faxing, processing mail, preparing correspondence, maintaining documentation, and supporting day-to-day department operations. 
• Maintain confidentiality and professionalism when handling employee information, personnel records, HR systems, and sensitive team member matters. 
• Serve as the department liaison to the Safety Committee, supporting safety initiatives and promoting a safe, positive, and engaging work environment. 
• Serve as backup to the People & Culture Specialist and Director of People and Culture. 

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Proficiency with HR technology, productivity tools, and Microsoft Office or similar business applications. 
• Excellent written and verbal communication skills, with a professional and service-oriented approach. 
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects effectively. 
• Strong attention to detail and commitment to maintaining accurate employee and organizational information. 
• Ability to handle confidential employee information with discretion, professionalism, and sound judgment. 
• Ability to work collaboratively with employees and cross-functional teams at all levels of the organization. 
• Proactive, adaptable, and comfortable working in a fast-paced environment with evolving priorities. 

Requirements

• 1-2 years of experience in an administrative or human resources- related role.
• 1-2 years of experience planning, coordinating, and executing company events and employee engagement initiatives.

This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.