DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world’s most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Field Services Operations Specialist

Position Location: Remote - work from anywhere in the United States. Must be located near a major airport.

Travel Requirements: Up to 15% domestic travel. Must have a valid driver’s license and ability to rent vehicles.

JOB SUMMARY

The Field Services Operations Specialist supports the Field Services Operations function with a primary focus on workforce strategy execution, staffing visibility, recruiting operations coordination, reporting, and SkillBridge program support. This role provides direct operational support to the FS Associate Director - Ops & Personnel and helps convert department strategy into consistent, measurable execution across programs.

This person partners closely with Field Services leadership, program-level stakeholders, HR, recruiting, and internal operations partners to maintain accurate staffing data, coordinate hiring workflows, prepare recurring reports, and standardize operational processes that support program delivery. The role is intended to improve visibility, follow-through, and execution discipline for headcount planning, workforce reporting, recruiting operations, and SkillBridge administration.

The Field Services Operations Specialist will operate with a high degree of ownership in managing recurring deliverables, coordinating follow-up actions, identifying risks, and escalating decision needs as appropriate. This person will communicate and operate in line with organizational goals and values, departmental objectives, and the priorities established by Field Services Operations leadership.

The Field Services Operations Specialist will receive limited direction on day-to-day work and general instruction on new projects, tasks or assignments. Will execute and assist team leadership on projects, tasks or assignments of complex scope. Will work independently or under limited supervision.

The Field Services Operations Specialist will receive little instruction on day-to-day work, general instructions on new assignments

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

ESSENTIAL FUNCTIONS

Field Services Operations Support (35%)

• Support daily execution of Field Services Operations priorities through recurring reporting, tracker maintenance, action item follow-up, and coordination of operational deliverables
• Maintain workforce planning files, staffing visibility trackers, program-level headcount support tools, and other operational control documents used by Field Services leadership
• Assist in translating program staffing inputs, hiring needs, and execution risks into organized summaries for FS Associate Director and leadership review
• Support standardization of recurring operational workflows, templates, communication routines, and department-level reporting cadences
• Track follow-up items from workforce, recruiting, SkillBridge, and operations meetings to ensure ownership, due dates, and next steps remain visible

Workforce Planning & Reporting (25%)

• Maintain recurring staffing reports related to active headcount, open requisitions, pending starts, projected starts, and near-term staffing gaps
• Prepare weekly, monthly, and quarterly reporting materials for leadership review, including workforce status summaries, program staffing updates, and key manpower indicators
• Validate workforce-related inputs across reports, trackers, dashboards, and source files to maintain accuracy and reduce conflicting information
• Support development and upkeep of dashboards, Smartsheet tools, Excel workbooks, and reporting formats that improve visibility into Field Services manpower needs
• Identify aging or incomplete data, missing program inputs, and inconsistent reporting practices; coordinate follow-up to resolve gaps

Recruiting Operations Coordination (20%)

• Track requisition activity, candidate stage movement, interviews, offers, approvals, and pending starts across Field Services programs
• Coordinate with recruiting, hiring managers, program leaders, and Field Services leadership to support timely workflow movement and clear communication of hiring priorities
• Monitor aging items, delayed approvals, missed handoffs, and process bottlenecks; escalate concerns and recommended actions to the FS Associate Director as needed
• Support consistency in candidate evaluation, interview documentation, routing, and hiring workflow execution for Field Services roles
• Assist with preparation of recruiting summaries, open requisition reports, candidate pipeline updates, and offer/start tracking materials

SkillBridge Program Support (10%)

• Maintain SkillBridge pipeline, applicant, participant, placement, and conversion tracking for Field Services
• Support coordination of candidate timelines, projected availability, placement opportunities, onboarding actions, and participant progress updates
• Assist with recurring reporting on future SkillBridge starts, pipeline activity, conversion outcomes, and program support needs
• Coordinate follow-up with recruiting, Field Services leaders, and program stakeholders to maintain visibility on SkillBridge participant status and placement readiness

Process Improvement & Administrative Coordination (10%)

• Maintain action logs, meeting notes, follow-up items, recurring operating cadences, and department-level coordination materials
• Support the development and maintenance of templates, workflow documentation, job aids, standard reporting formats, and process maps
• Identify opportunities to improve efficiency, visibility, and execution discipline across Field Services Operations
• May assist in strategic planning efforts, leadership preparation materials, workforce initiative tracking, and other Field Services Operations priorities as needed

Completion of Assigned Tasks and Deliverables on Time and on Budget

Performs Other Related Duties as Assigned

POSITION REQUIREMENTS (INTERMEDIATE LEVEL FOR ALL THE FOLLOWING)

• Knowledge of business operations, workforce coordination, reporting, and administrative support practices
• Knowledge of recruiting lifecycle processes, hiring workflows, candidate tracking, or applicant tracking systems preferred
• Knowledge of field service, construction, commissioning, staffing, engineering, or mission critical environments preferred
• Knowledge of the Department of Defense SkillBridge program, military transition programs, or veteran employment initiatives preferred
• Skilled in completing assignments accurately and with strong attention to detail
• Skilled in maintaining accurate data, reports, trackers, dashboards, and recurring deliverables
• Skilled in Excel, Word, Outlook, PowerPoint, Teams, and related Microsoft Office tools
• Ability to learn and support department tools such as Smartsheet, applicant tracking systems, workflow tools, dashboards, and client or industry-specific management software
• Ability to work successfully in a remote environment through effective communication, organization, self-motivation, proactiveness, and follow-through in a distraction-free workspace
• Ability to analyze data, prepare documents, summarize status, and communicate issues clearly to technical and non-technical audiences
• Ability to build and maintain effective working relationships with Field Services leadership, recruiting, HR, program stakeholders, and external partners as needed
• Ability to work successfully as a member of a team and independently with limited day-to-day direction on established processes
• Ability to manage multiple priorities simultaneously, work under pressure, and meet close deadlines
• Ability to identify issues, recommend actions, and escalate decision needs appropriately

PHYSICAL DEMANDS

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Frequently required to remain in a stationary position
• Frequently communicating via phone, video conferencing, and written correspondence

TRAVEL / RELOCATION REQUIREMENTS

• Must have a valid driver’s license and ability to rent vehicles.
• Up to 15%, this may include travel to any or all 50 US states.
• Must be located near a major airport.
• Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
• Travel may involve transportation by car or plane depending on the destination and nature of the business need.
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.
• Potential for international assignments.
• Potential relocation opportunities may exist per project needs.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business, Operations, Human Resources, Project Management, or related discipline

OR

• Two years of additional relevant experience in lieu of degree

PLUS

• Minimum three years of experience in operations support, staffing coordination, recruiting operations, workforce planning support, reporting, project coordination, or similar business support functions
• Experience supporting field service, construction, engineering, commissioning, staffing, or mission critical environments preferred
• Experience supporting remote teams and recurring operational reporting preferred
• Experience with Smartsheet, applicant tracking systems, dashboards, or workforce reporting tools preferred

BENEFITS

DLB Associates offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​

​NOTICE TO THIRD PARTY AGENCIES:

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.