About DTIQ Technologies, Inc

DTiQ is a leading provider of intelligent video, data analytics, remote audit, and drive-thru performance solutions for multi-unit restaurants, retailers, and convenience stores. Built on more than 25 years of industry leadership, DTiQ’s SaaS platform integrates video, POS and operational data, AI-powered insights, exception management, and expert review to help operators reduce loss, improve execution, and act in real time. Serving more than 32,000 locations and 2,600 clients around the world, DTiQ helps leading brands turn store-level visibility into measurable business outcomes.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (www.linkedin.com/company/dtiq).

Why Join DTiQ?

• Permanent remote work opportunity
• Competitive compensation package
• Work with global teams across Australia, North America, and EMEA
• Career growth and internal development opportunities
• Supportive, inclusive, and high-performance culture
• Exposure to SaaS, operations, customer support, and service coordination
• Stable company with over 25 years of industry leadership

What You’ll Do

As a key member of the operations support team, you will help ensure smooth coordination between customers, service providers, internal teams, and billing operations.

Service Coordination & Sales Support

• Prepare and issue onsite service quotations for customers and stores
• Create and manage service work orders upon approval
• Coordinate technician scheduling and provide ETA updates to customers
• Invoice completed onsite service requests accurately and on time
• Process supplier invoices and allocate costs to relevant jobs
• Create installation jobs and generate deposit invoices
• Allocate stock and technician hours against projects
• Prepare and issue final balance invoices

Subscription & Contract Administration

• Prepare and issue subscription renewal invoices
• Follow up on overdue invoices and payment reminders
• Record customer payments accurately in tracking systems
• Maintain and update service contracts within Salesforce
• Create new service contracts for customer subscriptions
• Coordinate subscription suspensions and reactivations with Support teams

Accounts & Administrative Support

• Track and link all job-related expenses
• Update customer billing information and account records
• Assist with monthly fixed asset reporting and documentation
• Support general operational and administrative activities

Customer Support & Coordination

• Respond professionally to inbound calls and email inquiries
• Create and manage support cases within Salesforce
• Provide timely updates to customers regarding support requests
• Coordinate supply orders with workshop and operations teams
• Monitor and manage shared inboxes to ensure prompt responses

What We’re Looking For

• 3+ years of experience in sales support, service coordination, customer operations, billing, or administrative support
• Strong English communication skills — both written and verbal
• Ability to work closely with a Melbourne-based team
• Exceptional attention to detail and organizational skills
• Experience working with CRM or ticketing systems such as Salesforce
• Strong multitasking and time management abilities
• Comfortable working in a fast-paced, customer-focused environment
• Proficiency in Microsoft Office and cloud-based systems
• Experience supporting international customers or remote teams is highly preferred
• Background in SaaS, telecommunications, retail support, or field service coordination is a plus

Success in This Role Looks Like

• Delivering fast, accurate, and professional customer support
• Managing multiple priorities without sacrificing quality
• Building strong working relationships across global teams
• Proactively identifying and solving operational issues

Maintaining high accuracy in invoicing, contracts, and documentation