About Williams-Sheppard

William is all about progress

About The Role

We are currently seeking a dedicated Software Engineer Junior for our Customer Support Department. This full-time contractual role is designed for a professional with a strong foundational understanding of algorithms and a keen interest in software development. As a junior engineer, you will play a pivotal role in enhancing our support services, ensuring that our technical solutions are robust and efficient. Fluency in English is mandatory for clear and effective communications.

What You'll Do

• Analyze customer requirements and contribute to the design and development of software solutions tailored for the support department.
• Implement and optimize algorithms that improve the efficiency and effectiveness of customer support operations.
• Collaborate with senior software engineers to integrate new functionalities without disrupting existing services.
• Partake in code reviews to maintain high-quality code standards and continuously learn from feedback.
• Assist in the maintenance and debugging of software applications to ensure seamless functionality and user experience.
• Document the processes and outcomes of development tasks as reference for future maintenance and enhancements.

Qualifications

• Bachelor's degree in Computer Science or a related technical field is preferred.
• Minimum of 5 years of experience working in software development or a related technical role.
• Demonstrated proficiency in developing algorithms and a strong understanding of computer science fundamentals.
• Excellent verbal and written communication skills in English.
• Experience working collaboratively in team environments and a strong commitment to achieving collective goals.
• Strong problem-solving skills and the ability to adapt to new challenges.
• Experience with customer support systems is an advantage.