EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

Role Purpose

This role is a senior delivery coordination and execution management position within a large-scale payments platform transformation programme.

The role supports the Transformation Delivery Director in driving integrated delivery execution across multiple projects, vendors, onboarding initiatives, API integrations, and operational readiness activities.

Operating as part of the Transformation Control Tower, the role ensures delivery activities remain aligned, dependencies are managed, governance is maintained, and execution risks are proactively surfaced across the programme landscape.

The successful candidate will bring strong payments and transformation experience, with the ability to coordinate complex multi-stream initiatives across both business and technology teams.

This is a hands-on transformation delivery role suited to someone comfortable operating across programme governance, vendor integration delivery, onboarding coordination, and API-enabled platform transformation initiatives.

Key Responsibilities

1. Multi-Project Delivery Coordination

• Coordinate delivery activities across multiple concurrent transformation projects and initiatives.
• Ensure alignment between project timelines, dependencies, and transformation milestones.
• Identify delivery conflicts, sequencing risks, and resource impacts across the wider programme landscape.
• Support  integrated planning and critical path management across projects.
• Maintain  visibility of delivery progress, readiness status, and escalation points.

2. Vendor Integration Management

• Coordinate delivery activities with external vendors, integration partners, and  third-party providers.
• Track vendor onboarding, integration readiness, certification activities, and  delivery milestones.
• Support management of vendor dependencies, risks, and issue resolution.
• Ensure vendor deliverables align to programme timelines, testing windows, and operational readiness plans.
• Coordinate governance and status tracking across multiple vendor workstreams.

3. API & Platform Integration Delivery

• Support coordination of API integration delivery across internal and external stakeholders.
• Track API delivery dependencies, integration milestones, and environment readiness.
• Work  closely with engineering, architecture, and product teams to ensure integration activities remain aligned to programme priorities.
• Support coordination of testing, certification, and operational readiness activities relating to platform and API integrations.
• Help manage delivery risks impacting onboarding, migration, or production readiness.

5. Client Onboarding & Migration Coordination

• Coordinate onboarding and migration delivery activities across clients, vendors, and operational teams.
• Support planning and tracking of onboarding readiness, testing, certification, and go-live activities.
• Ensure onboarding dependencies across product, integration, operations, and support teams are visible and managed.
• Track migration readiness, operational impacts, and production entry criteria.
• Support  execution of pilot readiness and hypercare coordination activities.

1. Transformation Control Tower Support

• Support the Transformation Delivery Director in running the central transformation control tower.
• Coordinate programme governance, delivery cadence, and execution tracking across multiple workstreams and projects.
• Consolidate delivery reporting, RAID items, dependencies, and milestone tracking into an integrated programme view.
• Drive follow-up of actions, decisions, risks, and cross-functional delivery commitments.
• Support preparation of executive governance and SteerCo materials.
• Maintain programme RAID management processes.
• Produce clear reporting across delivery status, dependencies, risks, vendor readiness, and milestone confidence.
• Support governance forums by ensuring updates, actions, and decisions are  accurately tracked.
• Escalate  delivery risks and blockers impacting transformation milestones or  operational readiness.

Experience & Skills Required

Essential Experience

• Strong project management experience within:
• • Payments
  • Banking
  • Fintech
  • Financial services
• Experience supporting complex platform transformation or migration programmes.
• Experience coordinating multiple projects and cross-functional delivery teams.
• Experience working with third-party vendors and integration partners.
• Experience supporting API integration or platform delivery initiatives.
• Experience operating within regulated or operationally critical environments.

Payments & Technical Knowledge

Understanding of one or more of:

• Payments  platforms
• API integrations
• Real-time  payments
• Card payments
• Account-to-account payments
• Vendor integrations
• Client onboarding
• Payment scheme certification
• Migration delivery
• Testing and operational readiness

Key Skills

• Programme coordination
• Multi-project delivery management
• Dependency management
• Vendor coordination
• API  delivery coordination
• Executive reporting
• RAID management
• Stakeholder management
• Organisational and planning skills
• Delivery governance

Personal Attributes

• Highly organised and structured
• Strong coordination and communication skills
• Delivery-focused and proactive
• Comfortable operating across business and technology teams
• Able to  manage complexity across multiple initiatives simultaneously
• Calm under pressure with strong attention to detail
• Collaborative, pragmatic, and execution-oriented