About the role

You'll be Experio Labs' first dedicated Program Manager — the connective tissue between what customers need and what we build. This is a dual-track role: half product ownership (roadmap, cycles, ship quality), half go-to-market muscle (customer discovery, sales support, early deployments). You'll work directly with the CEO with weekly 1:1 mentorship, and as the company grows, this role is the natural path to Chief Product Officer.

What you'll do

Product

• Own and maintain the product roadmap — prioritization, sequencing, trade-offs
• Run the build cycle end-to-end: specs → sprint planning → QA sign-off → release
• Define and enforce acceptance criteria; own the definition of "done"
• Synthesize customer feedback, bug reports, and internal input into a coherent backlog
• Write clear, scoped PRDs that engineering can execute without hand-holding
• Track product KPIs; flag regressions and gaps early

Go-to-market

• Lead structured, recurring customer discovery interviews, synthesized into insight docs
• Own the feedback loop between sales/prospects and the roadmap
• Support early deployments: onboard customers, troubleshoot, and stay hands-on until the product can do it without you
• Build and maintain competitive intel; translate it into positioning and roadmap inputs
• Partner with sales on demos, objection handling, and RFP responses where product depth matters
• Define and refine the ICP in collaboration with sales/marketing

Qualifications

• 3–6 years of PM experience, ideally at an early-stage B2B SaaS or technical startup
• Comfortable being the only PM and doing the work yourself — no delegating to a team yet
• Have run customer discovery interviews firsthand, not just read about them
• Can write a crisp PRD and hop on a call to close a skeptical customer
• At home in ambiguity, with a bias toward action over process
• Technical enough to earn engineering trust — you don't need to code, but you need to know when something is a 2-hour fix vs. a 2-week refactor
• Embrace and understand the AI landscape and where it's heading
• Bonus: experience with consulting or professional services businesses
• Remote-friendly; preference for the Washington, DC area for occasional in-person collaboration. Requires ~monthly/quarterly travel for client visits, offsites, and planning sessions

About Experio Labs

Experio is building the operating system for AI-native professional services firms. Our platform connects scattered proposals, contracts, emails, and project files into a single, living graph of a firm's expertise — so teams find the right answers and experts in seconds instead of days. By combining a domain-specific knowledge graph with advanced AI, Experio cuts delivery costs, accelerates sales cycles, and gives leaders audit-grade traceability instead of black-box AI.

Professional services firms are at an existential crossroads, losing millions annually to "Corporate Amnesia" — valuable expertise trapped in siloed emails, untagged documents, and departing employees' heads. While generic AI copilots struggle with domain-specific accuracy, Experio is building the operating system for AI-native professional services. We aren't just shipping a tool; we're solving the industry's biggest structural risk. Joining us means being at the forefront of the shift from manual reinvention to a future where institutional knowledge compounds value.