Company Overview

Gigawatt is building the AI-native software that runs America’s utilities — a modern, agentic suite spanning customer, revenue, service, and procurement operations. We are live with our first major utility customer and scaling fast. Learn more at https://gigawatt.ai.

Job Summary

Gigawatt is shipping fast, and the work now spans three organizations that must move in lockstep: our Product team, our Engineering team, and our anchor customer’s business, integration, and testing teams. Today that coordination is the gap — requirements, testing, environments, and release readiness are handled across teams without a single owner holding the threads together, and it shows up as design drift, environment instability during customer testing, and a customer who doesn’t always see us show up coordinated. You are the person who closes that gap.

As the PMO / Technical Project Manager, you’ll be the connective tissue between Product, Engineering, and Services internally, and the dependable point of coordination for the customer externally. You’ll get the teams aligned on requirements, process, testing, and environments so that what we build, implement, and ship is high quality — and so communication between Gigawatt and the customer’s UAT team is clear, timely, and trusted. Importantly, you orchestrate delivery and own requirements and traceability discipline; you don’t replace the Product and Engineering teams that own their own code and testing — you make their work line up. You’ll report to the leader of the Customer Organization and work shoulder-to-shoulder with Product, Engineering, and Customer Success. The role is focused on our anchor customer today and is built to become portable to the customers we sign next.

Key Responsibilities

• Align requirements & own traceability — Drive a shared, well-defined understanding of requirements and use cases across Product, Engineering, and Services, and maintain traceability from requirement to design to build to test to customer sign-off, so nothing is built on assumptions and everyone knows what “done” means.
• Run delivery governance — Own the delivery operating rhythm: services-led status and escalation, a living risk register, dependency tracking, and go/no-go checkpoints — and align Gigawatt’s cadence with the customer’s sprint / PI-planning cadence so both sides plan against the same dates and dependencies.
• Coordinate testing — Orchestrate the end-to-end test effort across teams — system integration testing, parallel bill validation, and user acceptance testing — while Product and Engineering own quality within their own work; establish a shared definition of done and a clear defect-resolution and communication process, and prepare and support the customer’s testing team so their cycles aren’t blocked.
• Manage environments — Partner with Engineering to hold the environment strategy across dev / test / UAT / prod, and steward the promotion and release workflow (dev-first testing and smoke tests before controlled promotion to staging and production with the right approvals) so environments stay stable for both testing and live customer demos.
• Orchestrate quality — Institutionalize “quality is everyone’s job” as an operating practice: reduce drift from designs, enforce requirement traceability, and drive release-readiness reviews — making the pieces line up rather than substituting for the teams that own the code and the tests.
• Bridge customer & UAT communication — Be the reliable communication conduit between Gigawatt and the customer’s business and UAT teams and their test center of excellence; coordinate per-account validation and sign-off tracking (including documented, conditional sign-offs where a variance is accepted), keep the customer informed on the tight cadence they expect, and help hold the customer accountable to their side of scope, process, and data commitments.
• Partner cross-functionally — Hold a clear RACI so each team owns its own deliverables rather than the program absorbing everyone’s tasks, and translate what you learn in delivery into a structured feedback loop for Product and Engineering.

What You’ll Bring

• Utility experience: Meaningful experience in the utility or energy industry — you understand how utilities operate and can hold your own with customer SMEs.
• Consulting / SI background: A track record delivering complex software or integration programs for enterprise clients as a consultant or systems integrator.
• Project & program management: Proven technical project/program management on multi-team software delivery, with real fluency in requirements definition, use-case traceability, and structured delivery governance.
• Testing & UAT coordination: Hands-on experience coordinating testing and UAT across a vendor and a customer, with a shared definition of done and a disciplined defect process.
• Environments & release: Comfort with environment and release management concepts — multiple environments, promotion workflows, and release readiness as a first-class dependency.
• Customer presence: Clear, calm, and credible communication under a demanding customer’s expectations, with the ability to translate between technical and business audiences.
• High agency: A strong bias for ownership — does the homework, brings options, and drives to decisions rather than escalating raw problems; low-ego, high-cooperation, and comfortable with ambiguity.

Nice to Have

• Exposure to utility CIS / billing systems and data — customer/billing platforms, meter/interval usage, and tariff and rate structures.
• Familiarity with integration tooling and patterns (e.g., Boomi, Kafka / CDC, REST APIs).
• Experience in Agile / SAFe / PI-planning environments and with delivery tooling such as Jira.
• Experience standing up PMO / delivery discipline in a fast-moving, high-growth setting.

How We’ll Measure Success

• Product, Engineering, and Services working from one agreed set of requirements and use cases, with visible traceability through to test and sign-off.
• A predictable delivery cadence and risk/escalation rhythm that leadership and the customer trust.
• A stable, well-governed environment and release process — no broken environments surprising a customer test cycle or demo.
• The customer experiences Gigawatt as coordinated and responsive; UAT and per-account sign-off move without avoidable stalls.
• You’ve become the single, credible point of coordination the program can lean on.

Location

• US-based; open to remote, with periodic on-site travel to customer sites as the program requires.

What We Offer

• Competitive salary and equity package.
• The chance to help build a delivery function from the ground up and shape how AI transforms a vital industry, working with a rock-star team.
• Comprehensive benefits including health insurance, remote-work flexibility, and 401(k) match.
• A collaborative culture focused on innovation and impact.

If you’re excited to be the person who makes complex, high-stakes utility delivery run like clockwork, apply today!

https://gigawatt.ai