EMR Systems Analyst

About Golden State Orthopedics & Spine

We’re proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.

About the Role

In this role, you’ll serve as the primary administrator and internal expert for our EMR platform. You’ll work closely with clinical, billing, scheduling, and front-office teams to solve problems, improve workflows, support new providers and employees, and translate operational needs into effective system solutions.

We’re not simply looking for someone who can administer an EMR. We’re looking for someone who can connect technology, people, and processes and make all three work better together.

If you’re the kind of person who sees a frustrating workflow and immediately starts thinking, “There has to be a better way to do this,” we’d love to hear from you.

What You'll Do

• Serve as the primary system administrator for the practice's EMR platform, including user access management, permissions, templates, and configuration settings
• Monitor system performance and troubleshoot day-to-day issues, escalating to vendor support when needed
• Maintain documentation of system configurations, workflows, and customizations
• Manage integrations between the practice's EMR platform and other practice systems
• Serve as primary point of contact with the practice's EMR vendor account/support representatives
• Partner with clinical, billing, scheduling, and front-office leadership to identify workflow pain points
• Act as a liaison between department heads and EMR support/account teams for enhancement requests
• Provide continuous training for department-level super-users to extend support capacity
• Develop and maintain training materials, quick-reference guides, and workflow documentation
• Provide one-on-one support/coaching for staff and Physicians struggling with specific workflows
• Providing elbow to elbow support to onboard new providers
• Onboarding new staff members to EMR system
• Participate in implementation project such as new service line or location implementations
• Build or assist with building EMR reports as requested by company leadership
• Additional duties as assigned

What We're Looking For:

• Experience working in a clinic, medical practice, or ambulatory healthcare environment. A clinical background is not required, but you should understand the patient journey and how different departments contribute to it.
• Prior EHR experience and/or technical background (preferred)
• Resourceful and innovative in problem-solving and conflict management
• Skilled in process improvement and workflow development
• Ability to stay calm and firm under pressure
• Ability to recognize organization-wide perspective while understanding operational impact (required)

What We Offer

• Collaborative and friendly work environment
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
• Employee Discount Programs
• Internal Mobility