About the role

Join our small team that makes world class audio and video hardware and software for the business jet industry. We are looking for a skilled and customer focused Senior Systems Engineer to provide frontline technical support and troubleshooting, engage with customers to understand their needs, provide solutions, and represent Innovative Advantage at tradeshows and industry events.

This role works closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products and services.

Key Details

• Work Days and Hours: Full time. Standard working hours are based on business needs.

• Location: Onsite in Kirkland, Washington

• Compensation: $170,000 to $190,000 per year. Salary may be adjusted based on experience and geographic location outside of Kirkland, Washington.

• Work Eligibility: Must be a U.S. Citizen and authorized to work in the United States.

• Business Unit: This position is under Heads Up Technologies and will support the Innovative Advantage business unit.

• Employment Entity: A new employee to the organization will be employed by Innovative Advantage Inc.

• Travel: Ability to travel up to 25 percent of the time to customer sites and industry events as needed, both within and outside the United States.

What you'll do

• Develop system level specifications, system architecture block diagrams, system solution proposals, and implementation plans.

• Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.

• Set up and test proof of concept ideas for new products and system applications.

• Create AVDS system configuration files based on customer wiring and block diagrams.

• Create tradeshow and customer demo setups.

• Communicate with customers to understand technical requirements and business challenges.

• Assist customers in designing and implementing customized solutions that meet their specific needs.

• Share customer insights with internal teams to improve product design and the end user experience.

• Network and build relationships with target customers and related industry professionals.

• Stay current with industry trends, partners, and competitors.

• Support quotes and proposals based on customer input.

• Provide pre sales technical support, including tradeshow and customer demonstrations, technical presentations, product configurations, and solution guidance.

• Develop test cases and procedures to provide system level coverage for product development specifications.

• Establish new ways to improve, expand, and streamline system testing for products.

• Set up bench or SIL systems needed to recreate customer issues with specific configurations.

• Create and revise systems and qualification documentation for all products.

• Develop testing scripts in Python to enhance test coverage and enable automated testing capabilities.

• Conduct root cause analysis for recurring technical problems and work with teams to implement long term solutions.

• Provide technical support and troubleshooting by email, phone, and TeamViewer for customers in a timely and efficient manner.

• Perform software updates and diagnostic analysis on fielded systems.

• Resolve customer issues quickly and escalate complex problems to senior engineers or developers as necessary.

• Participate in the support on call rotation for nights and weekends.

Required Qualifications

• Bachelor of Science degree in a related engineering discipline.

• Eight or more years of Systems Engineering experience in an aerospace related field, with a strong focus on customer engagement.

• Experience with audio and video distribution technologies, cabin management systems, networking systems, and aircraft wiring diagrams.

• Familiarity with Python, XML, databases, networking, and error log analysis.

• Excellent written and verbal communication skills with the ability to clearly explain technical concepts to both technical and non technical stakeholders.

• Ability to travel up to 25 percent of the time to customer sites and industry events as needed, both within and outside the United States.

• U.S. Citizenship and authorization to work in the United States.

Preferred Qualifications

• Experience supporting customer facing systems engineering activities in the business aviation or aerospace industry.

• Experience creating system level technical documentation, architecture diagrams, product configurations, and customer demo environments.

• Experience developing Python test scripts and supporting automated testing capabilities.

• Experience working closely with product development, sales, support, and engineering teams to resolve customer issues and improve product design.

• Experience with system integration, system level testing, qualification documentation, and root cause analysis.

About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

Our Company

We are a team of engineers, innovators, creators, and problem solvers who are passionate about building smarter solutions for the aviation industry.

Through the combined strengths of our specialized brands and capabilities, Heads Up Technologies brings together deep technical expertise, modern design thinking, and a collaborative approach to support customers across every stage of the product lifecycle.

Our Culture

At Heads Up Technologies, our culture is grounded in shared values that guide how we work and grow.

Integrity
We act with honesty, accountability, and respect in everything we do.

Teamwork
We collaborate across teams and disciplines to achieve the best outcomes.

Excellence
We are committed to delivering high-quality work and continuously improving.

Expertise
We leverage our knowledge and experience to solve complex challenges

Our Mission

To elevate the aviation experience by delivering intelligent, integrated solutions powered by exceptional people.

Why work with us?

Joining Heads Up Technologies means being part of a team that is shaping the future of aviation.

We offer an environment where employees are empowered to contribute, grow their careers, and make a direct impact on innovative products used across the globe. Whether you are developing technology or supporting business operations, your work here matters.

Benefits and Perks

At Heads Up Technologies, we are committed to supporting the health, well being, and financial security of our employees and their families. Eligible employees have access to a competitive benefits package designed to support life at work and beyond.

Benefits may include:

• Medical plan options through Blue Cross Blue Shield (Company Paid)
• Dental and vision coverage
• Health Savings Account option with company contribution, if eligible
• Company paid Basic Life and AD&D insurance
• Company paid Long Term Disability coverage
• Voluntary Short Term Disability, Accident, and Critical Illness insurance
• Employee Assistance and Wellness Support resources
• Virtual care access
• Benefit Resource Center support
• Paid time off and paid holidays

Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.