Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

We're looking for someone who combines strong account management and sales capability with a genuine passion for customer relationships.

About you

We're looking for an experienced Account Manager to join our Banking & Corporate team and play a key role in building strong, long-term relationships with some of our most valued clients.

You'll be responsible for understanding your clients' businesses, identifying opportunities to expand their use of InfoTrack's products and services, and ensuring they continue to see value from our partnership.

Key Roles and Responsibilities

• Manage and grow a portfolio of enterprise clients, building trusted and long-term relationships.
• Understand client needs, product usage and business objectives to identify opportunities for increased adoption and growth.
• Proactively introduce clients to new InfoTrack products, services and enhancements through demonstrations and regular engagement.
• Maintain a strong pipeline of opportunities and take ownership of commercial conversations.
• Support contract renewals, pricing discussions and broader account management activities.
• Monitor client usage, identify potential risks and proactively address issues to support retention.
• Prepare and review monthly client reporting, using insights to inform account strategies and conversations.
• Coordinate customer requests and work collaboratively with internal teams to deliver positive client outcomes.

Skills, Knowledge and Experience:

• Previous experience in account management, relationship management or a similar client-facing sales role.
• A strong commercial mindset and demonstrated ability to identify and convert growth opportunities.
• Experience managing enterprise or complex client relationships.
• Excellent communication and presentation skills, with the ability to confidently engage with stakeholders at different levels.
• Strong customer service skills and a proactive approach to solving client challenges.
• Excellent organisation and time management skills, with the ability to manage multiple priorities.
• Strong attention to detail and the ability to work effectively under pressure.

The Rewards and Culture

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefore encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.