Temporary Agent Results Advocate

**This opportunity is a temporary W2 role that will be contracted through a 3rd party vendor, Cypress.**

Department: Delivery Operations (Healthcare Client)

Estimated Hours Per Week: 40

Tentative Schedule Needed: Monday - Friday, 9-5 EST. No Weekends

Target Start Date: 5/26/2026

Contract End Date: TBD - 2-3 months

Position Overview:

Basic Responsibilities:
The seasonal ARAs will provide real‑time chat support to agents for claim processing, override, and authorization questions prior to submission in the client’s system. Each claim review averages 5–15 minutes, depending on complexity.

Basic Qualifications:

• High School Diploma or equivalent required
• 1-2 years customer service experience required, call center experience preferred
• Comfortable in a fast pasted environment
• Sound decision making and experience navigating decisions quickly in real-time

Minimum Technical Requirements:

• Personal computer or laptop (no tablets or Chromebooks)
• Reliable high-speed internet connection
• Webcam and microphone for virtual meetings
• Secure, distraction-free workspace

Please Note:
All temporary workers are responsible for providing their own equipment and a reliable internet connection to perform their responsibilities.

Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.