About the role: We are seeking a Process Improvement Engineer with Lean Six Sigma expertise to evaluate and optimize our internal processes. This role will initially focus on optimizing Revenue Cycle Management (RCM) processes, including billing operations and vendor performance. After establishing improvements and stability in RCM, the role will expand to drive process improvement initiatives across clinical, operational, and administrative functions. Focusing on identifying root causes of inefficiencies, streamlining workflows, reducing defects, and improving overall operational and financial performance.

This is a highly visible role with the opportunity to shape scalable systems, improve patient and provider experiences, and drive meaningful business outcomes.

Responsibilities:

Revenue Cycle Transformation

• Analyze end-to-end RCM workflows, including internal teams and third-party vendors
• Identify root causes of denials, inefficiencies, and revenue leakage
• Lead Lean Six Sigma (DMAIC) initiatives to improve billing accuracy and cycle times
• Partner with third-party vendors to improve accountability, SLA adherence, and performance
• Develop and monitor KPIs (denial rates, AR days, clean claim rates, etc.)
• Conduct audits and performance reviews of billing operations
• Standardize workflows and implement best practices across the revenue cycle

Enterprise Process Improvement

• Expand process improvement efforts across clinical, operations, and administrative teams
• Evaluate cross-functional workflows and improve handoffs between departments
• Lead organization-wide initiatives to reduce variation, increase efficiency, and improve outcomes
• Drive process standardization across multi-site clinic operations
• Partner with leadership to identify and prioritize high-impact improvement opportunities
• Develop SOPs, documentation, and training materials to sustain improvements
• Build dashboards and reporting to track performance and drive decisions
• Present insights, progress, and recommendations to senior leadership
• Manage multiple projects and ensure successful implementation of initiatives

Qualifications

• Bachelor’s degree in Industrial Engineering, Healthcare Administration, Business, or related field (Master’s preferred)
• Lean Six Sigma certification required (Green Belt minimum; Black Belt preferred)
• 3–7+ years of experience in process improvement, operations, or healthcare performance improvement
• Experience working with third-party vendors and managing performance
• Strong analytical and problem-solving skills with a data-driven approach
• Proficiency in Excel and/or data visualization tools (Tableau, Power BI, etc.)
• Excellent communication skills with the ability to influence cross-functional stakeholders
• Proven ability to manage multiple projects and drive initiatives to completion

Preferred Qualifications

• Experience in multi-site clinic environments, ideally in mental health
• Background in change management and process standardization
• Experience scaling processes in a growing organization

Pay range: $90,000.00 to $120,000.00

About Mindful Health Solutions:

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.