About the role

• As a Processing Technician at Mixlab, you’ll play an important role in preparing accurate, high quality medication orders for our pet parents while helping keep our pharmacy operations running smoothly. You’ll work closely with pharmacists and our logistics team to process and package prescriptions, maintain accurate records and inventory, troubleshoot issues, and continuously improve the customer experience. We’re looking for someone who is detail-oriented, collaborative, customer focused, and thrives in a fast paced environment.

What you'll do

• Prepare orders for our pet parents by confirming customer data; counting, filling and labeling medications; and packing orders 
• Ensure accuracy of patient information and records, and update as necessary
• Check for completeness of prescriptions
• Handle customer interactions in a friendly and professional manner
• Partner with pharmacists and logistics team to troubleshoot issues, work on special projects to improve quality and efficiency, and drive a smooth operation
• Keep accurate records and monitor inventory levels in accordance with New York State Board of Pharmacy & Federal regulations and company policies and procedures
• Maintain an organized work area and upkeep the appearance of the pharmacy
• Cross-train across other Mixlab functions over time including customer service, logistics, and compounding
• Champion the pet parent experience by recommending digital process changes and troubleshooting bugs
• Performs other related duties, responsibilities, and assignments as required by management to meet business needs.

About you

• You have experience working in a data processing, fulfillment, or retail role
• You have a customer-focused (and in our case, a pet-focused!) mindset
• You thrive in a fast-paced work environment
• Must be able to remain in a stationary position 50% of the time. 
• Must be able to move boxes holding medications weighing up to 25lbs across the office
• You have excellent communication skills - both written and verbal - and are a collaborative, team-player

What we offer

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• And more!

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy.  Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!