At Ninety, we help people build extraordinarily productive, humane, and resilient organizations.

Ninety is an innovative learning, support, and technology SaaS platform that simplifies the hard work of creating focused, aligned, and thriving teams. Our tools and educational content make it easier to build great organizations and keep everything organized and accessible.

As Ninety continues to grow, we're looking for a Client Support Specialist based in Latin America to join our team through our employer-of-record (Rippling Global Payroll). This role provides front-line support via chat, email, and Zoom, helping clients get the most from Ninety.

Shifts We're Looking to Fill

Monday–Friday • Shifts available between 9:00 a.m. – 7:00 p.m. local time (exact hours based on your location and business need)

Note: When business needs require work during night hours, Sundays, or local public holidays, compensation is paid in accordance with applicable local labor law.

Your Key Responsibilities

• Act as a friendly, knowledgeable point of contact for Ninety clients.
• Provide clear, step-by-step guidance for users in the Ninety platform.
• Troubleshoot client issues by reviewing recordings, replicating scenarios, and escalating bugs when needed.
• Suggest alternative solutions when a requested feature isn't available.
• Partner with Client Success and Technical Support to ensure client needs are met.
• Follow through on client commitments and communicate updates.
• Support client setup or configuration in Ninety.
• Share client feedback and insights with internal teams to improve the product and experience.

Requirements

• 2–3 years of experience in customer or technical support.
• Advanced English written communication (support is primarily chat-based).
• Comfortable using both PC and Mac.
• Strong problem-solving and basic troubleshooting skills.
• Experience providing live support through chat and/or email platforms.

Nice to Have

• Familiarity with the Entrepreneurial Operating System (EOS).
• Experience with Intercom, FullStory, or similar tools.

What Success Looks Like

• 92% or higher satisfaction rating on support conversations.
• Under 5-minute average first response time for inbound chat during scheduled shifts.
• High level of collaboration and trust within the Client Success team.

About Employment and Benefits

This is a full-time hourly role employed through our regional employer-of-record (via Rippling) and assigned exclusively to Ninety. Employment, payroll, and benefits comply with applicable local labor law in your country of residence.

Statutory entitlements are provided in full accordance with local law, including paid time off, public holidays, leave protections, and enrollment in applicable social security, health, pension, and occupational risk programs.

Ninety extras (in addition to statutory entitlements):

• Company Personal Days in year 1, separate from statutory vacation.
• Company Illness Days for short-term, self-certified illnesses.
• Professional development allowance.
• Productivity allowance.
• Connection and gathering allowance.
• Optional supplemental private health coverage through Rippling.

Compensation is paid monthly in local currency through our EOR payroll. All statutory contributions and entitlements are handled in accordance with the laws of your country of residence.

About Us 

At Ninety, we help people build extraordinarily productive, humane, and resilient organizations. 

Ninety is an innovative learning, support, and technology SaaS platform that simplifies the hard work of creating focused, aligned, and thriving teams. Our integrated collection of time-tested business-building and awareness tools, along with industry-leading educational materials, not only simplifies the hard work associated with building great organizations but also organizes, stores, and makes all the associated information easily accessible.

We believe work shouldn’t suck, and for 200,000 users and counting, it doesn’t.

Who We Are

Ninety’s mission to help organizations focus, align, and thrive extends to how we support our own team. We believe that when our people flourish, our clients do too. That’s why we focus on attracting, developing, and retaining great people, and giving them the trust, flexibility, and support to do their best work.

Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow, and become leaders who take responsibility for the well-being of the community. 

Our values: 

Get Smart Stuff Done
Focus on outcomes that matter and consistently deliver results.

Team
Collaborate, trust, support, create, and honor your agreements.

Resilient
Respond calmly to challenges and grow through adversity.

Inquisitive
Seek mastery, ask questions, and never stop learning.

Best
Strive to be a better version of yourself for your growth, your team, and Ninety.

Extra Mile
Embrace work-life harmony while stepping up when it matters most.

The “Seat” we have open

Once we’re confident someone embodies our core values and is in the right seat, we trust them to do great work, lean into their Unique Abilities™, and continue to grow.

If this sounds like the kind of environment where you’d thrive, we’d love to hear from you and explore how you can help us help companies achieve real, healthy, and sustainable growth.