Overview

The Revenue Optimization Specialist is responsible for assigned chasing activities/tasks. This role has accountability to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders.

The Revenue Optimization Specialist is expected to perform all assigned activities are accomplished per SOP and expectations.

Location

Makati

Scope

APAC

Education

Minimum required: High School Degree

Preferred: College Degree

Span of Control:

Reports to: Manager of Revenue Optimization

Roles/ Responsibilities

• Perform all account maintenance functions accurately and double check completed work for accuracy.
• Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines/KPIs.
• Generate and deliver client reports based on defined needs and schedules.
• Improve the quality of the data base (legal details, banking information, etc.).
• Identify application system issues and open tickets to the appropriate stakeholders.
• Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
• Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
• Alerting and escalating irregularities in any area of production.
• Proactively identify activities to improve performance of clients.
• Provide quality deliverables and provide accurate status reports for management review.

Qualifications

Minimum required: 

• Fluent in English
• Communication and Presentation Skills
• Proficiency in use of Excel
• Able to prioritize.
• Understanding systems process flows, data flow, file specification and ability to troubleshoot

Preferred:

• Excellent computer skills in Microsoft Windows
• Excellent Telephone/Call Skills
• Good understanding of the hospitality industry

Teamwork/Leadership/interpersonal Skills:

• Team Player
• Results Oriented
• Problem Solving/Analysis
• Customer/Client focus
• Decision Making
• Project Management
• Communication Skills
• Able to Prioritize

Organizational Interlocks

• This position will work closely with internal stakeholders

Physical Demands/  Travel required

• Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.
• Travel for this position is less than 10%.
• This position is hybrid in office and remote.