PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.

What You’ll Do

This role will be responsible for setting, prioritizing and accepting the work generated by a team in order to ensure the most valuable and proper functionality of the product. This role will gather feature requests, schedule releases and coordinate Sprints. You will identify user needs, help a customer understand the product’s business value and work with cross-functional teams to manage product releases.

In this role, you will:

• Serve as the voice of the client and advocate for customer needs throughout the product lifecycle.  
• Work with internal and external stakeholders to analyze business needs and align the product roadmap with strategic goals.  
• Own and prioritize the product backlog, ensuring work focuses on initiatives that maximize customer and business value.  
• Assess value, develop business cases, and prioritize Epics, Features, and User Stories.  
• Act as the primary point of contact for functional and business questions related to the product.  
• Partner with customers and stakeholders to understand business processes, pain points, and operational requirements, translating those needs into product enhancements.  
• Own payment-related product capabilities, including payment processing, billing, remittances, refunds, reconciliation, and reporting.  
• Define and maintain requirements for payment workflows, integrations, and financial controls while ensuring alignment with business, compliance, and operational needs.  
• Translate business requirements into documented solutions, including user stories, acceptance criteria, and functional specifications.  
• Collaborate with Product Management, Development, QA, Finance, and Operations teams to deliver high-quality product enhancements.  
• Facilitate solution definition and design with business and development stakeholders.  
• Work closely with the Scrum Master and Development team throughout the Sprint cycle to ensure a clear understanding of priorities and requirements.  
• Participate in backlog refinement, Sprint Planning, Sprint Reviews, and Retrospectives.  
• Support release planning, user acceptance testing, production support, and resolution of product-related issues.  
• Support the development of user documentation, training materials, and customer enablement resources.

What You’ll Need to Join Our Team

• Bachelor’s degree in Business Administration, IT or related field or equivalent work experience.  
• 2-5 years prior experience in a Product Owner or related role. 
• Previously employed at a software company. 
• Software Development Lifecycle exposure. 
• Experience in the Extended Warranty or Service Contract industry. 
• Ticketing software like Jira, Confluence, Service Bench, etc.  
• Must have experience working on large scale projects as well as handling day-to-day operational requests. 
• Must have technical knowledge and understanding. 
• Experience following Agile methodologies. 

Why Work For Us

• Competitive Compensation from $105,000 -$120,000
• Comprehensive Benefit Package**
• • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Although the role is open to remote candidates, PCMI can only hire employees in the following states: 

• AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI 

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area. 

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