Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a 2nd Shift Call Center Lead Coordinator who’s organized, proactive, and thrives in a fast-paced setting. In this role, you'll keep appointment scheduling running smoothly, support Sales Representatives, and help ensure our customers have a seamless experience from start to finish.

What You’ll Do:

• Assign leads and schedule appointments for Sales Representatives

• Manage inbound and outbound rep calls

• Confirm appointments and follow up with customers

• Route reps to job sites and update schedules in real-time

• Track outcomes and maintain accurate records

• Support the call center with overflow calls and texts

What You Bring:

• Call center or inside sales experience

• Strong attention to detail and multitasking skills

• Clear, professional communication

• Familiarity with CRMs or scheduling software a plus

• A team-player attitude and problem-solving mindset
• Ability to work a 11:00am - 7:00am or 12:00pm - 8:00pm shift 5 days a week (including Fridays & Saturdays)

Benefits at Refloor:

• Paid Time Off (PTO) + Holiday Pay

• 401(k) Retirement Plan

• Medical, Dental, and Vision Insurance

• Life Insurance

• Fast-paced, team-oriented work environment

• Opportunities for growth in a rapidly expanding company

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!