Sr Analyst, Sales Operations

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

Principal Responsibilities:

• Deliver partner services and case handling aligned with SLAs and quality standards.
• Act as the first point of contact for partner inquiries, registrations, and onboarding.
• Provide system support across Salesforce and partner tools, escalating complex cases when required.
• Generate insights through Power BI dashboards and analytics to improve visibility and decision‑making.
• Support workflow improvements by documenting processes and collaborating with stakeholders.

Skills:

• Strong analytical mindset with proficiency in Salesforce and Power BI.
• Ability to interpret data and translate it into actionable insights.
• Effective communication and organizational skills.
• Problem‑solving ability with sound judgment on escalation.
• Independent, detail‑oriented, and collaborative team player.

Education & Experience:

• Typically requires 2+ years of professional experience with a Bachelor’s degree or equivalent experience.
• Background in partner operations, sales support, Salesforce experience or related tools, and data analytics preferred.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.