About the role

Sifted is seeking a Service Lead to champion our on-the-ground operations and provide consistent, confident leadership to our Host team. In this highly visible role, you will act as the day-to-day leader for service staff, a trusted liaison between the field and Atlanta Operations leadership, and a key point of connection for client-facing moments.

While this is not a formal management position, the Service Lead plays a critical role in ensuring team coordination, service quality, and organizational alignment.

As a Service Lead, you’ll own the daily rhythm of service. You’ll lead the Host team through kitchen opening, food service, and closing, ensuring that every detail—from logistics to team morale—is executed with consistency and care.

With direct support from the Community Manager and City Manager, you'll act as the glue that keeps teams connected and services running smoothly.

This is a people-first leadership role, perfect for someone who excels at team direction, problem-solving, and building structure in fast-paced environments.

What you'll be doing

• Set the tone for professionalism, reliability, and teamwork during each shift. Guide Hosts through their daily responsibilities and ensure expectations are clear and met.
• Lead the team through all phases of service—kitchen opening, load-in, active service, breakdown, and kitchen closing.
• Be the onsite point of accountability. Step into service when needed, and problem-solve with confidence when issues arise.
• Serve as the main point of contact between Hosts, Atlanta Operations leadership, clients, and external partners (donation/compost pickups). Ensure feedback flows in both directions.
• Complete and submit the Host Feedback Survey each shift, capturing team performance, client feedback, and service observations. Report updates to the Community Manager daily.
• Oversee cleanliness, organization, and closing procedures to maintain Sifted standards and kitchen compliance with support from Community Manager.

Our ideal candidate

• A natural team leader – you take initiative, foster accountability, and bring energy to every team you join.
• Experienced – 2+ years in hospitality, catering, or operations. You've been in the trenches and understand what excellent service looks like.
• Operationally savvy – organized, detail-oriented, and able to juggle multiple tasks without losing focus.
• An exceptional communicator – clear, kind, and direct when working with team members, leadership, and clients.
• A problem-solver – you thrive under pressure and are known for your calm, proactive mindset.

Perks + benefits

• Compensation : $19 per hour
• 24 hours of PTO per year; paid company holidays
• 401(k) program available after six months of service
• Free lunch
• Flexible work schedule
• Supportive environment with room to grow + develop

Job Type: Part-time

Shift: Weekdays

Weekly day range: Monday, Tuesday, Wednesday and Thursday 9:15am - 2:30pm

Eligibility : This position must maintain ServSafe Food Handler card (company-paid)

Work environment : This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach

This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply.

Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice. 

Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality.

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies. We’re not a caterer — we’re a workplace food partner.

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you’re passionate about great food, great people, and great purpose — we’d love to meet you.