About the Role – Housing Specialist

The Housing Specialist is responsible for coordinating housing-related services and supports for members experiencing housing instability, homelessness, or financial hardship. This position assists individuals with housing navigation, rental assistance coordination, landlord communication, and connection to community housing resources through StrongSteps Behavioral Health programs and Health-Related Social Needs (HRSN) services.

The Housing Specialist works closely with Care Managers, Intake staff, community providers, and landlords to help members secure and maintain stable housing while ensuring all required documentation meets agency and compliance standards.

Responsibilities

• Assist members with housing navigation and housing stabilization services
• Coordinate rental assistance requests and required housing documentation
• Communicate with landlords, property managers, and housing providers
• Verify leases, ledgers, balances owed, and supporting documents
• Connect members to housing resources and community programs
• Maintain accurate and timely case documentation
• Track housing referrals, applications, and service outcomes
• Support members with housing-related barriers and follow-up coordination
• Ensure housing files meet Medicaid, HRSN, and agency compliance requirements
• Collaborate with care management and administrative staff regarding member needs

Qualifications

• Strong communication and organizational skills
• Experience in housing services, social services, behavioral health, or case management preferred
• Ability to manage multiple cases and maintain accurate documentation
• Comfortable working with vulnerable populations and individuals experiencing housing insecurity
• Basic computer and documentation skills required
• Knowledge of housing resources, landlord coordination, or HRSN services preferred

Employment Details

• Full-Time Position
• Hourly, Non-Exempt
• Starting Pay: $25/hour
• Opportunities for growth within the organization

About StrongSteps Behavioral Health Foundation

StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do

At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

Why Work With StrongSteps

Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

Peer-Led, Mission-Driven Work

You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.