About the Role – Intake & Screening Specialist

The Intake & Screening Specialist serves as the first point of contact for members entering StrongSteps Behavioral Health programs and services. This position is responsible for conducting Health-Related Social Needs (HRSN) screenings, eligibility assessments, intake coordination, and service referrals for individuals seeking support with housing, food insecurity, transportation, care management, and other community-based services.

The Intake & Screening Specialist plays a critical role in ensuring members are connected to the appropriate level of support quickly and efficiently while maintaining accurate and compliant documentation required for Medicaid, SCN, and HRSN service delivery. This role works closely with Care Managers, Housing Specialists, and administrative staff to ensure smooth onboarding and continuity of care.

Responsibilities

• Conduct intake interviews, screenings, and eligibility assessments
• Review and collect required member documentation
• Coordinate onboarding into care management and support services
• Maintain accurate and timely documentation in agency systems
• Respond to incoming referrals and inquiries
• Schedule follow-up appointments and service coordination
• Communicate with members, providers, hospitals, and community partners
• Ensure compliance with agency, Medicaid, and HRSN documentation requirements
• Assist with referral tracking and intake reporting
• Support member engagement and connection to community resources

Qualifications

• Strong communication and organizational skills
• Experience in behavioral health, social services, healthcare, or community outreach preferred
• Ability to manage multiple tasks and maintain accurate documentation
• Comfortable working with vulnerable populations and individuals experiencing social care barriers
• Basic computer and documentation skills required
• Knowledge of Medicaid, care coordination, or HRSN services preferred

Employment Details

• Full-Time Position
• Hourly, Non-Exempt
• Starting Pay: $20/hour
• Opportunities for growth within the organization

About StrongSteps Behavioral Health Foundation

StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do

At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

Why Work With StrongSteps

Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

Peer-Led, Mission-Driven Work

You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.