About Ticketure

At Ticketure, we’re on a mission to modernize ticketing for museums, galleries, zoos, and attractions around the world. Our cloud-based, mobile-first platform empowers cultural institutions to deliver seamless, scalable, and data-driven visitor experiences. From timed-entry bookings to CRM integrations, we eliminate the limitations of outdated systems and enable our partners to operate with greater efficiency and insight.

We’re redefining what ticketing software can be, combining intuitive design, flexible architecture, and powerful analytics to help organizations better understand their audiences, unlock new revenue opportunities, and expand their impact. Ticketure is built for institutions that expect more from their technology and value a true partner in growth.

No matter your role, whether you’re building the platform, supporting our clients, or driving our growth, you’ll be part of a collaborative team that values innovation, ownership, and meaningful impact. If you’re excited to help organizations connect people with culture and create exceptional experiences, we’d love to meet you.

What we are looking for

We’re looking for a thoughtful, organized, and proactive People & Talent Partner who thrives in a fast-paced, growing environment. You bring a strong foundation in recruiting and people operations, with the ability to manage competing priorities while maintaining a high level of quality and attention to detail. You are comfortable partnering with hiring managers, guiding structured hiring processes, and creating a consistent, high-quality experience for candidates and employees alike.

You have a systems-oriented mindset and enjoy improving how things work, whether that’s refining recruiting workflows, enhancing onboarding, or leveraging tools and data to drive better outcomes. You are comfortable working with modern tools and technologies, including an interest in or experience with AI-enabled tools, and understand how to thoughtfully apply them to improve efficiency while maintaining quality and integrity. You take ownership, communicate clearly, and approach your work with curiosity, adaptability, and a continuous improvement mindset.

About you

You have experience managing full-cycle recruiting and partnering effectively with hiring managers across a variety of roles. You are organized, detail-oriented, and able to manage multiple priorities while maintaining a high standard of work. You are comfortable working with systems such as ATS and HRIS platforms and bring a practical, process-driven approach to improving how work gets done.

You communicate clearly, build strong relationships, and are able to effectively engage candidates while conveying the company’s value and opportunity. You are passionate about your work, motivated to continue learning and growing, and take ownership of your responsibilities. You exercise sound judgment, handle sensitive information with discretion, and represent the company with professionalism in every interaction.

About the role

The People & Talent Partner plays a critical role in shaping how we attract and integrate talent by owning end-to-end recruiting and onboarding, while helping build and maintain effective, scalable people processes. This role partners closely with hiring managers to execute structured hiring practices, deliver a strong candidate experience, and ensure new hires are set up for success from day one. As a primary point of contact for candidates and new employees, this role serves as a key representative of the company, shaping first impressions and reinforcing the company’s values and brand. The People & Talent Partner supports core people operations, including systems, workflows, and employee lifecycle processes. With a focus on continuous improvement and operational excellence, this role strengthens how the organization attracts, integrates, and supports talent in a fast-paced, scaling SaaS environment. This position reports directly to the Director, Human Resources.

What you'll do

• Own and manage the end-to-end recruiting process across multiple roles and departments
• Partner with hiring managers to define role requirements, success profiles, and structured interview plans
• Manage job postings, sourcing strategies, and candidate pipelines within the ATS while ensuring a high-quality candidate experience and consistent communication
• Ensure hiring practices are structured, equitable, and aligned with company standards, including designing processes that maintain candidate authenticity and mitigate risks related to AI-assisted resume inflation, proxy interviewing, and other forms of interview fraud
• Develop and implement effective evaluation methods, including structured interviews, work samples, and technical assessments
• Own and continuously improve the onboarding experience from offer acceptance through the first 90 days, including new hire setup and structured 30-60-90 day plans
• Build and maintain scalable onboarding resources to improve time-to-productivity
• Maintain accurate employee records and manage employee lifecycle updates, including offer letters, promotions, and compensation changes within the HRIS
• Support key people programs, including performance reviews, employee communications, and policy updates
• Ensure people processes remain organized, compliant, and scalable in a distributed environment
• Act as a power user of HR systems (HRIS, ATS, onboarding tools), driving adoption, optimization, and workflow improvements through automation and integrations
• Utilize dashboards and reporting to track recruiting and people metrics, enabling data-informed decision making
• Leverage AI-enabled tools to improve recruiting efficiency, enhance workflows, and support data-driven decision making while maintaining hiring integrity
• Support the evaluation and implementation of new HR technologies, including AI-enabled tools 

Qualifications

Minimum Requirements

• 3–5 years of experience in HR, recruiting, talent operations, or a related field within a technology or SaaS organization
• At least 2 years of experience owning full-cycle recruiting, including hiring for technical and/or cross-functional roles (e.g., engineering, product, customer experience)
• Experience working with modern HR systems, including HRIS and applicant tracking systems, in a digital or remote-first environment
• Demonstrated experience improving or building recruiting, onboarding, or people processes in a fast-paced or scaling organization
• Experience leveraging data, reporting, or dashboards to inform hiring decisions and improve outcomes
• Familiarity with emerging trends in AI within recruiting, including awareness of risks such as AI-assisted resume generation and interview fraud
• Bachelor’s degree in Human Resources, Business, or related field (or equivalent practical experience) 

Essential Skills

• Strong stakeholder management skills, with the ability to partner effectively with hiring managers, including technical teams
• Ability to design and execute structured, data-driven hiring processes, including behavioral and technical interview frameworks
• Systems-oriented mindset with the ability to optimize workflows, leverage automation, and improve scalability through technology
• Comfort navigating and evaluating modern HR tech stacks, including ATS, HRIS, and AI-enabled tools
• Analytical mindset with the ability to interpret recruiting and people metrics to drive continuous improvement
• Strong judgment and attention to detail, particularly in maintaining hiring integrity and identifying risks related to AI-assisted candidate misrepresentation
• Excellent communication skills, with the ability to create clarity and alignment across teams
• High adaptability and ability to operate effectively in a fast-moving, evolving, tech-enabled environment
• Continuous improvement mindset with a proactive approach to identifying inefficiencies and implementing solutions

Other Duties

This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.

Location

• This role is fully remote (based in the U.S.)
• Candidates must be located within the Central or Eastern timezones

What We Offer

• Base annual salary range of $80,000 - $95,000 est. annually, commensurate with experience.
• Annual bonus based on performance and company success
• Equity incentive
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave for eligible employees
• Education assistance
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.

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