About the role

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team for a US-based company. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and via email to place orders, respond to customer inquiries, and resolve outstanding order issues. These interactions will be done in English, and this is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This seasonal contract position lasts through December 20 with the potential for extension. Hours will be scheduled based on the needs of the business, with a minimum of 20 hours per week, up to 40 hours, with a varying schedule between Monday to Sunday. This role requires full-time availability. We are accepting applications from people located in Jamaica.

What you'll do

• Provide outstanding service to our customers via phone, email, and chat.

• Act as an advocate for our customers and be conscientious in all customer interactions.

• Quickly identify a customer’s problem, report it accurately, and provide customers with reasonable solutions to the problem.

• Place orders with customers. Answer questions about our products and services using the various resources provided.

• Follow up with customers on any outstanding matters and provide additional assistance as needed.

• Strong interest in product, product quality, and alignment with the Uncommon Goods brand.

• Applicants must be self-starters who can work with minimal direction and achieve efficiency targets. 

Skills & Qualifications

• Strong written and verbal English communication; additional languages not required.

• Previous experience in a customer service environment is preferred.

• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with open availability are strongly preferred.

• This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with minimal disruptions.

• Applicants are expected to provide their own computer, reliable high-speed internet, and a headset with a microphone. Chromebooks are not compatible with our software requirements.

• Applicants must have video capabilities for meetings, training, and coaching sessions.

Important Notes

• Competitive hourly wage at $8.00/hour USD.

• Casual work atmosphere.

• This is a contractor position, not an employee role. Contractors are responsible for managing their own taxes and benefits.

• As an independent contractor, you are not eligible for employee benefits, but you gain flexibility and the opportunity to work remotely. 

Application Process

• Interested applicants should submit their resume detailing their relevant experience.

• Shortlisted candidates will be contacted for a virtual interview and an online assessments.

Everyone Is Welcome Here

At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business—from how we source our products to how we build and cultivate our team—so we can be everyone's favorite place to work.

We are an equal opportunity employer.

Uncommon Goods is committed to equal employment opportunity. If you need a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact people@uncommongoods.com. We will consider requests for reasonable accommodation and engage in the interactive process, as appropriate, in accordance with the Americans with Disabilities Act and other applicable law.

Learn more about your FMLA rights here.

About Uncommon Goods

Uncommon Goods partners with independent makers and small businesses to offer a wide and constantly evolving assortment of original, creative products.­ 

We are built on better business practices and committed to having a positive impact. Learn more here.  

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is. 

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.