People Operations

About Wah Mei

Wah Mei School is the first Chinese American bilingual preschool to be established in San Francisco. Since our first class in 1974, our preschool program successfully promotes multiculturalism in developmental activities that emphasize both learning and playing for our participants.  Our mission is to provide a safe and nurturing high quality Chinese-English bi/trilingual multicultural environment that promotes children’s development while building a supportive community for their families.  Wah Mei School operates three (3) program areas: Early Care & Education (0-5), Extended Learning (School-aged), and Community Engagement.


About the role

The People Operations Specialist is responsible for ensuring the agency actively recruits and supports staff in Human Resource (HR) functions, including but not limited to Employee (EE) benefits, onboarding, separations, training opportunities, etc.  The position works with the Associate Director of Program Operations in investigating and maximizing our (medical, life, dental, etc) insurance benefits are aligned with agency and staff needs,  The People Operations Specialist also ensures agency compliance with all local, State, and Federal guidelines, laws, practices aligned with the agency’s contracts and grants.   Wah Mei School currently employs approximately 75 full- and part-time staff.

This position is roughly 10-15 hours per week.

What you'll do

  • Oversight of agency’s human resource functions including, recruitment of staff, onboarding, record keeping, separation, and transfer of duties / supervision
  • Work with managers to develop and implement recruitment plan and oversee the recruiting, interviewing & selection process for new hires
  • Manages the work flow, transactions, reporting & record keeping aspect, including benefits and compliance
  • Effectively respond and address staff needs/concerns in alignment with agency’s HR policies within the Employee Handbook 
  • Work with fiscal department on the semi-monthly processing of electronic  payroll
  • Conduct training courses, support workshops, 1:1 coaching with HR content to include open communication, update legislative procedure, handbook/ policies & code of conduct
  • Provide HR guidance to employees and managers with regard to benefits, compensation, training, company policies, payroll, etc
  • Post job openings across multiple platforms
  • Review and screen candidates; follow hiring procedures
  • Maintain accurate documentation regarding mandated staff trainings and required activities (ie: Sexual Harassment, Mandated Reporter, immunization and vaccinations, and First Aid) 
  • Ensure the agency remains in compliance with all local, state, and federal guidelines including but not limited to labor laws, Title 22, and Title 5 regulations
  • Conflict resolution, bridging the relationship between managers and employee
  • Conduct exit interviews and perform qualitative data analysis of turnover, discipline, and other metrics.
  • Assist, support, and lead special projects and program events (ie: Chinese New Year, cultural celebrations, festivals, special events, etc)
  • Assist and support agency special projects and program events (ie: holiday dinner, Spring Gala, Meet & Greet Picnic, etc), as needed.
  • Attend community events, agency meetings, activities, and special gatherings, as warranted.  Participate in agency-wide activities, as appropriate. 
  • Attend trainings, workshops, and management, team, and staff meetings as required
  • Other duties as assigned

Qualifications

Knowledge/Experience/Skills Required: 

  • One year experience in People Operations / HR capacity
  • Ability to hold a high degree of confidential information and documentation secured 
  • Ability to build, secure, maintain, and monitor a high degree of trust among staff
  • High level capacity to hold multiple interests / ideas at the same time
  • High degree of professionalism, written, verbal, and interpersonal
  • Knowledge of employment laws and regulations & standard management operations
  • Effective written, oral, and verbal communication with community stakeholders
  • Bilingual or trilingual (Cantonese, Mandarin, English) language, preferred
  • Detail oriented and ability to concurrently manage various topics, activities, events, programs, etc
  • Interest in supporting staff via HR tools, training, effective listening, active engagement, and exploration of best practices
  • Expressed interest and active engagement in support of the agency’s mission, programs, activities, and events
  • Ability to occasionally lift up to 40 pounds

Education Required:

  • Bachelor’s in Business, Psychology, Social Work and or related fields.   Experience may substitute for formal education


Admin

San Francisco, CA

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