Concierge - ICON at the Rotunda

WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.

We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.

We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.

Location: ICON at The Rotunda, Baltimore, MD
Pay: $20/hour
Schedule: Full-time | Monday–Friday, 9-5pm

This is a full time position, you would be required to work an 8 hour shift Monday through Friday, 9am-5pm

At WPM, your job as a Concierge will include:

• Creating and fostering a welcoming environment for all residents and guests.
• Interacting with residents and developing a quick understanding of their needs and actions required to promote positive response.
• Assisting with incoming mail and packages, including sorting and distributing
• Coordinating and handling parking passes designated to the building
• Answering telephones and responding to routine inquiries. Direct calls as appropriate
• Reviewing and follow up with maintenance requests to confirm resident satisfaction
• Providing back up as needed to other team members, including occasional tours of the premises
• Models the Company’s Core Values for clients and other associates
• Performs other duties as assigned, within reason and relevance to the job

Required skills:

• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to work effectively in teams as well as independently
• Ability to manage priorities and multi-task
• Ability to engage others and cultivate positive relationships
• Excellent communication skills required
• Ability to lift 30-50lbs

Education and Experience

• 2 – 3 years’ prior customer service experience
• High School Diploma or Equivalent

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