About ZeroFox

ZeroFox is the trusted solution for defending organizations against daily cyber threats that erode revenue, damage reputation, and frustrate security and risk teams. With over a decade of SaaS expertise, ZeroFox unifies Cyber Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection, and Physical Security Intelligence in one platform.

Our continuous cycle, Discover, Validate, Disrupt, empowers organizations to identify exposures, prioritize risks, and stop attacks before they cause harm. Thousands of customers worldwide, including leaders in finance, media, retail, healthcare, and government, rely on ZeroFox to deliver timely, actionable intelligence that reduces risk, accelerates response, and defends your world.

About the role

You'll own the relationship for a portfolio of customers across industries and company sizes, from Fortune 1000 accounts to fast-moving startups. That means configuring and tuning the ZeroFox platform for each customer's environment, building reporting that shows what the platform actually caught and stopped, and running the training that gets a customer's team using the platform without you in the room. You'll work closely with Product, Customer Operations, and Services, feeding back what you're hearing across your portfolio so it shapes what gets built next instead of staying stuck in one account. When something breaks, or a customer needs something the platform doesn't do out of the box, you're the person who chases it down, not the person who files a ticket and waits.

The Reality

You'll thrive here if:

• You're comfortable being the technical person in the room with a customer, not just the relationship person
• You can hold a dozen different customer environments in your head and still remember the specific way each one uses the platform
• You'd rather fix the actual problem than escalate it and move on
• You've configured or administered a SaaS platform across multiple customer accounts at once, so this isn't your first time managing that kind of complexity
• You take it personally when a customer isn't getting value, and you go find out why instead of waiting for them to complain

The Toolkit

You'll need to bring:

• 3+ years in a customer-facing role such as customer success, technical account management, project management, or professional services
• Experience configuring and maintaining a SaaS platform across multiple customer accounts at once
• A track record of managing customer engagements through to resolution, with real satisfaction outcomes to show for it
• Strong written and verbal communication, comfortable presenting to both technical and business stakeholders

The Other Stuff

• Total compensation: $70,000 to $95,000 base.
• Comprehensive health, dental, and vision (Cigna)
• 401(k) with 3% match, 100% immediately vested, no cliff
• HSA with quarterly company contributions
• Generous time off

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Use of AI in Recruiting
We use artificial intelligence tools to help with the initial sorting of applications. These tools are not used to make final hiring decisions. Every hiring decision is made by people.