About NOCD

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. 

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

About The Role

Clinical Onboarding Support Specialist

Location: Telehealth (Virtual)
Department: Clinical Onboarding and Training
Employment Type: Full Time (1.0 FTE)
Direct Supervisor: Taylor Newendorp

A Clinical Onboarding Support Specialist will bridge critical gaps in training coverage and content management, helping to uphold NOCD’s commitment to excellence in therapist development.

Position Summary

A NOCD Clinical Onboarding Support Specialist provides specialty training and advising on OCD and related disorders and evidence-based treatment modalities for both onboarding and tenured therapists. The role ensures that clinicians are equipped with the skills and knowledge necessary to diagnose and treat OCD and anxiety disorders using Exposure and Response Prevention (ERP), and to successfully integrate NOCD’s model of care and technology platforms.

Key Responsibilities and Outcomes

• Serve as live training and clinical advising backup across onboarding cohorts
• Lead engaging, interactive training and advising sessions that include discussion, role play, and skills practice
• Deliver training content on OCD, ERP, and NOCD’s model of care with clarity, enthusiasm, and accuracy
• Provide timely and accurate responses to onboarding therapists via Slack, Zoom, and email
• Monitor and support assignment completion and performance tracking
• Ensure all clinical training and advising materials are current across NOCD’s Knowledge Hub, Thinkific, and internal platforms
• Contribute to curriculum development and revisions based on protocol updates, product changes, and clinician feedback
• Promote a culture of continuous learning, positivity, collaboration, and clinical excellence
• Present information about OCD, ERP, and NOCD to external organizations/providers

Training Topics Covered

• Overview of NOCD’s model of care and therapist expectations
• OCD symptomatology, diagnosis (DSM-5-TR), and subtypes
• ERP principles, rationale, functional assessments, hierarchy design, response prevention, and implementation
• Treatment of comorbid and related anxiety disorders
• NOCD Treatment Protocol: DIAMOND, DOCS/DASS/QLES/WHODAS, treatment planning
• Member engagement, documentation, metrics, and outcome measurement
• Risk assessment and support planning
• Technical navigation of NOCD’s digital tools: NOTO, Slack, Google Calendar, NOCD app

Work Schedule and Time Commitment

• Hours commitment: 5 clinical hours + 35 training/advising hours per week
• Available to cover live training shifts:
• • Mon–Thu: 11:00 a.m.–5:00 p.m. EST (10:00 a.m.–4:00 p.m. CST)
  • Fri: 11:00 a.m.–4:30 p.m. EST (10:00 a.m.–3:30 p.m. CST)
• Available to attend weekly training & advising team meeting at 10:00 EST (9:00 CST) every Monday
• Available to cover 1:1 and Group CAMs, and Booster Training sessions
• Training offered 49 of 52 weeks per year

Qualifications

• Minimum 2 years as a Therapist with NOCD
• Met/exceeded NOCD quality metrics for 3 of the past 4 quarters
• No validated member or management complaints in the last 12 months
• Demonstrated ability to collaborate, problem-solve, and lead with positivity
• Strong time management, communication, and project skills
• Open to schedule flexibility and ongoing leadership auditing of training quality

Preferred Traits

• Positive and upbeat
• Enthusiastic and self-motivated
• Strong interpersonal presence and team orientation
• Creative thinker, organized, detail-oriented
• Passionate about continuous improvement and the NOCD mission

Organizational Alignment

All NOCD employees are expected to:

• Uphold NOCD’s values and mission in every interaction
• Maintain professionalism and respect toward colleagues, members, and the public
• Collaborate across teams and work safely, ethically, and responsibly