About NOCD

Obsessive-compulsive disorder (OCD) is a stigmatized and mistreated chronic condition that affects over 8.25 million Americans and 181 million people globally. Often perceived as a personality quirk, this mental illness is far more severe than is currently understood. It’s ranked by the W.H.O as a top 10 most disabling condition, causes people to become 10x more likely to die by suicide when left untreated, and costs the healthcare systems tens of billions of dollars annually. Yet, despite its prevalence, severity, and costliness, OCD is treatable. People with the condition can get better by doing a specific type of therapy called Exposure and Response Prevention (ERP), although specialists who deliver ERP historically have months-to-years-long waitlists and cost 3X more per session than generalist therapists. As a result, people with OCD today suffer for 14-17 years on average before getting effective care, leading to many preventable suicides and overdoses.

Co-Founder and CEO Stephen Smith formally launched NOCD in January 2018 to end this crisis, inspired by his personal experience suffering with OCD and the challenges he faced navigating the behavioral health treatment system. After being misdiagnosed 5 times and receiving harmful care that caused severe depression, Smith finally figured out he was experiencing OCD symptoms, which prompted him to find a licensed therapist that specialized in ERP. The specialist had almost a year-long waitlist, cost over $350 out-of-pocket per session, and was unavailable for support between sessions; but with the help of a family member, Smith eventually found a way to see the OCD specialist, get formally diagnosed with OCD, receive ERP Therapy, and regain his life. His experience catalyzed NOCD’s creation.

NOCD is ending the global OCD crisis by using its campaigns to identify people with OCD in places where they feel comfortable seeking help, community to build connection with them, and care to treat effectively. Inside NOCD’s platform, people with OCD can do live face-to-face virtual therapy sessions with a licensed therapist that specializes in OCD from NOCD’s ERP-trained network, as well as receive always-on support between sessions from peer communities, self-help tools, asynchronous messaging, and live support groups. The largest peer-reviewed OCD treatment study ever recorded proved that NOCD Therapy can significantly reduce OCD and comorbidity symptom severity in less than 14 hours of clinical time on average, the most effective and efficient OCD treatment model in history.

The model’s operational and clinical efficacy has rapidly made NOCD the world’s leader in OCD treatment. The company serves the world’s largest OCD peer community, with hundreds of thousands of people per month engaging in it online. In addition, NOCD manages the world’s largest and most-proven OCD-specialty provider network, annually conducting nearly 1 million ERP therapy sessions, serving tens of thousands of people with OCD, and extending insurance-sponsored care to over 138 million Americans. Now, evidence-based OCD treatment can be accessed within 7 days, in all fifty states, and as an insurance-covered benefit to about half of the United States population!

The company’s success has led top venture capital and private equity firms to invest in it. Since the company’s founding, NOCD has raised $85 Million from strategic investors such as 7wire Ventures, F-Prime Capital, Eight Roads Capital, Kaiser Permanente Ventures, Cigna Ventures, Longitude Capital, Health Enterprise Partners, Chicago Ventures, Hyde Park Angels, and more. Moreover, one of the most successful CEO’s in healthcare history, Glen Tullman, who scaled Allscripts, sold his previous company, Livongo for $18.5B, and has scaled Transcarent, is NOCD’s Executive Chairman, and Howie Mandel is the company’s spokesperson.

The investors not only view NOCD as the leader in OCD (and likely market winner), a $10 Billion opportunity, but also as the leader in building a new, better, outpatient behavioral healthcare system for the world’s most severe and stigmatized communities. NOCD has used its innovative care delivery model to build a new outpatient behavioral health system in one severe and stigmatized community- those with OCD and related conditions- and its scale has shown its clear opportunity to expand its model, “community-driven therapy,” to others.

About the Role

Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment.

Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience.

Preferred Qualifications:

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment

Minimum Requirements:

• Must be perceived by the patient to be caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required; Bachelor's degree strongly preferred

What We Offer

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Available Shift: 
• • Thursday through Monday (off Wed/Thurs) 
  • • Thursday, Friday, Monday: 11:30 AM - 8 PM CT
    • Saturday/Sunday: 9 AM - 5:30 PM CT 

If you're interested, we'd love to hear from you. Tell us why you'd be a good fit. A well written cover letter helps us understand who you are and what you want to be, and a resume tells the story of where you've been.